Can high production and excellent customer service go together at the same time?

The answer is…absolutely! Production is the key factor in any business because without it there is no profit or income. At the same time, dental practices are service businesses. And excellent customer service—or as we at Levin Group like to call it “Five-Star” customer service—can be the factor that sets your practice apart and catapults production to another level.

According to the Levin Group Data Center, most practices score themselves much higher on customer service than patients do. Why? They feel that they are always very nice to their patients. And while they are, the kind of customer service that makes a lasting impression—Five-Star customer service—involves much more than being nice.

Five-Star customer service requires a specific program that is followed and continually reinforced. Take the Ritz Carlton for example. They have 21 principles that every employee is taught to follow. They review these principles regularly, almost daily actually, with different employee groups. They are so dedicated to customer service that they empower employees to spend up to $2,000 when necessary to solve a guest problem.

“Of course, dental practices are not hotels. But they are a service business that should have principles of customer service that lay the foundation for the patient experience. When patients have an ultra-positive experience they equate that with excellent clinical care and their trust level goes up. Trust is the key factor in case acceptance and practices with outstanding customer service typically have higher case acceptance and, therefore, production. This is why production and customer service go hand-in-hand.”

Five-Star customer service also leads to increased production through high patient retention and referrals. Patients become so enamored with the service they receive in the practice that they never want to leave and are always motivated to tell other people about their great experiences.

I was recently on an airplane headed out to a seminar when my seatmate realized I was a dentist. She spent the next 20 minutes raving about her dentist and how incredible he is. She had been with him for 35 years and said that she never wants to go to any other dentist for the rest of her life.

So if you’re wondering about how production and customer service fit together it doesn’t get any clearer. Outstanding customer service always leads to outstanding production.

About the blogger

Roger P. Levin, DDS is the CEO and Founder of Levin Group, a leading practice management consulting firm that has worked with over 30,000 practices to increase production. A recognized expert on dental practice management and marketing, he has written 67 books and over 4,000 articles and regularly presents seminars in the U.S. and around the world.

To contact Dr. Levin or to join the 40,000 dental professionals who receive his Practice Production Tip of the Day, visit www.levingroup.com or email rlevin@levingroup.com

Benco Dental receives Gold Award as one of the 2019 Best Workplaces in Northeast PA

For the third consecutive year, Benco Dental receives recognition as one of the 2019 Best Places to Work in Northeast Pennsylvania by Times Leader Media Group, a collection of print and digital products that provide coverage of the Scranton/Wilkes-Barre metropolitan area.

The ranking considered input from readers of The Times Leader, a seven-day publication with an audience of more than 133,709, that is the flagship of The Times Leader Media Group. Benco Dental, the nation’s largest privately-owned dental distributor, earned Gold Award status in the competition based on feedback obtained through The Times Leader print publication and website. View all the 2019 winners here.

Benco Dental also was ranked as a Best Place to Work in Northeast Pennsylvania by Times Leader readers in 2017 and 2018.

“We’re especially proud to be honored as one of NEPA’s Best Places to Work because of what it says about our area’s talent pool. We couldn’t have grown from a one-man operation to the nation’s largest independent dental distributor without the hard work of all of talented associates at our Pittston headquarters. We’re grateful our people have chosen to work here, and that they find it rewarding.”

Chuck Cohen, Benco Dental Managing Director

In 2019, Benco Dental associates exceeded a goal of 3,200 hours of volunteerism in the local communities.

“Benco encourages community involvement and volunteerism among associates. It’s an honor that those same communities recognize our team for a third consecutive year with this ranking.”

George Rable, Benco Dental Chief Culture and People Officer

The Times Leader Media Group recognized Benco Dental, among other award-winning companies at a reception on December 9 at Le Manhattan Bistro in Wilkes-Barre, Pennsylvania. Representing Benco Dental at the event were members of the company’s Culture and People team, Joanne Stitzer, Associate Chief Customer Advocate and Michelle Waschek, Executive Administrative Assistant (shown at top).

“You all are here because people do believe you are the best places to work…. People want to work for you,” said Mike Murray, Times Leader Media Group CEO & Publisher at the December 9 award reception.

About Benco Dental

Benco Dental Drives Dentistry Forward℠ through innovative solutions and a caring family culture. Company firsts include CenterPoint design/equipment superstores, OneVisit™ open architecture CAD/CAM, Painless® electronic ordering and automated supply management. Independent since founded by Ben Cohen in 1930, Benco has grown to become the country’s largest family-owned dental distributor.

Over 1,400 dedicated associates serve customers at locations coast-to-coast including 400+ sales representatives and 300+ factory-trained service technicians. Benco is one of Fortune’s Best Workplaces in Health Care and Biopharma for three consecutive years, a NAFE Top Company for Executive Women for two consecutive years, and among Pennsylvania Best Places to Work® for 12 of 14 prior years.

Three people holding Throat Scopes and smiling (Jennifer Holland, inventor, stands in the middle), with Edison Award Graphics surrounding them.

Perform dental exams clearly with Edison Award-winning Throat Scope®

The days of traditional oral examinations are over.
Throat Scope®, an innovative probing device manufactured by Holland Healthcare Inc., enables doctors to easily perform intraoral examinations of patients’ mouths.

The unpleasant experience of restraining a toddler, while a doctor used a tongue depressor and flashlight to pry open the young patient’s mouth, gave inventor Jennifer Holland (above, center) her lightbulb moment.

The 2017 Silver Edison Award-winning product provides a light source located inside the mouth to allow medical professionals one free hand to conduct a fast, accurate and pleasant oral examination experience.

The device is completely sterile. Plastic depressors attach to the handle and are disposed after use. The depressors are clear, which allow for light to easily penetrate through the transparent material.

The strong luminescence can help professionals spot abnormalities that may have been missed when using wooden depressors and a dental flashlight during examinations. Light emitted from flashlights do not fully illuminate the mouth like Throat Scope® does.

Don’t just read about it, take a look at Throat Scope® in this video.

Video by Holland Healthcare Inc.

These Throat Scope® features save time and add ease to examinations:

* a handle with three powerful LED lights with an estimated five-year shelf life.
* a handle that can be used under any circumstance to illuminate dark or hard-to-see areas, for instance, during difficult dental procedures.
* less frequently charging than a cell phone, because the environmentally-friendly tool works continuously for 20 hours.

Throat Scope® offers convenience and numerous unique benefits at an affordable cost – driving dentistry forward through innovation. A starter pack is priced under $35 at Benco.com and includes the Throat Scope®, two blades and 50 single-use depressors.

Speaking of the Edison Awards — Nomination deadline ends today

The deadline to nominate an innovation for the Edison Awards is today. The annual competition, created in 1987, honors excellence in new product and service development, marketing, human-centered design, and innovation. Past winners have included Fortune 500s, small startups, and everything in between — including dental products and services. To nominate a new product that deserves recognition, learn details and submit an entry here.

Need a nudge? Be inspired by dentistry’s past honorees.

Now is the time to submit an innovation, rank among the dental industry’s most esteemed inventors and make a difference. Enter your nomination today.

From East to West: Dr. Tori Thuy-Conrad exemplifies determination #IE40Under40

What would you do to protect your family in a country plagued by war, poverty, labor camps and the very real possibility of execution? Would you escape?

That’s what Dr. Tori Thuy-Conrad’s parents did to flee post-war Vietnam, although it wasn’t as easy as hopping on a plane. In fact, the government declared leaving the country illegal.

“We were so poor, and living in that state of poverty was no way to live. We didn’t have much food. My parents’ jobs didn’t provide for a hopeful future for our family.”

Dr. Tori Thuy-Conrad said, recalling the stories her parents told of Vietnam.

The only way many Vietnamese people could escape communist oppression was by boat, a risky attempt some refugees did not survive. Those who were brave enough to flee, an estimated 1.5 million of them from 1975 to 1995, were known as “Boat People.”

This is the same type of boat Dr. Tori Thuy-Conrad and her family spent 38 days in as they drifted in the South China Sea. (Photo Courtesy Dr. Tori-Thuy Conrad)

In 1980, when Dr. Conrad was just six weeks old, she and her family boarded her father’s fishing boat, a vessel not designed for the open ocean, and were joined by seven other siblings and cousins.

They sailed into the South China Sea from Hue City, not knowing where, when and if they would make landfall. They sailed for days, weeks, over a month, not knowing where the tides would take them.

“We spent over 38 days at sea without a definitive destination. We arrived at a refugee camp in Hong Kong, where we resided for months until we were brought to a brighter future by the sponsorship of a United States family.”

Dr. Tori Thuy-Conrad, recalling the stories her parents told of Vietnam.
Dr. Tori Thuy-Conrad, held by her mother. Her brother and father to the right. Photo taken shortly after their arrival in the U.S. (Photo Courtesy Dr. Tori Thuy-Conrad.)

Dr. Conrad ended up in Denver, Colorado, a stark difference from the tropical climate of central Vietnam, and began to live an American life.

Finding her dentistry destiny

Dr. Conrad attended Coe College in Cedar Rapids, Iowa, where she earned a Bachelor of Arts degree in chemistry, but the atomic mass of atoms was not all she found. She also met her husband there, and a burning desire to help people.

“I’ve always known I wanted to be in the health care field, helping others heal through medicine, especially children.”

After graduation from Coe, she moved to Minneapolis to study dental hygiene at the University of Minnesota, but she wanted more, and continued her education to earn a Doctor of Dental Surgery degree.

Today, the 2019 Incisal Edge 40 Under 40 honoree owns and practices at Tweet Pediatric Dentistry in Chanhassen, Minnesota, and is a mom of three. She juggles the responsibilities of a full-time dentist and a mother, an act that has its challenges.

“I think the most challenging aspects of dentistry is not the dentistry, it’s running a business. I had to learn as I went along and made a lot of mistakes. My mentors have guided me along the way.”

Although it’s difficult to run a business, Dr. Conrad loves her patients. She believes she makes a difference in their lives, and they return the favor to her.

“I am so grateful I get to do this and make such a difference in these children’s lives. The high-fives and hugs that I’m left with when my little patients leave their appointments leave me beaming with happiness.”

Dr. Tori Thuy-Conrad

When not in her operatory, Dr. Conrad is in the kitchen experimenting. She loves to cook for her family — and with them. Her favorite cuisine is Italian, without the pasta. She likes to stray from her cookbooks and allow her creativity to take over.

“I love using the fresh herbs and flavors, and pairing them with more proteins and vegetables in place of pasta. I try to create dishes without a recipe. I find it most rewarding when I have someone who eats my creation and provides raving remarks on a recipe that does not exist. It’s the best compliment.”

Dr. Conrad’s dreams never end. She wants to improve her culinary skills and one day compete on the Food Network show Chopped, a challenging competition where three chefs battle for supremacy. She also wishes to pilot a plane.

With many years of dentistry behind her, she has advice for those who dream to be who she is—a successful, practicing dentist.

“Utilize all resources and mentors out there. There are so many people willing to lend advice, reach out often and be willing to extend the same as you gain experience and knowledge. I give many thanks to my mentors for helping me reach my dreams, but also to alleviate and get me through the challenges I face.”

If anyone doubts their dreams, they need to speak with Dr. Conrad, whose tenacity and motivation is the stuff of inspiration.

Learn more about Dr. Tori Thuy-Conrad and the #IE40Under40 experience.
Nominate an inspirational dentist at Incisal Edge today.

Dr. Tori Thuy-Conrad (front left) during the 2019 Incisal Edge 40 Under 40 photo session in NYC. (Photo courtesy Incisal Edge/Macrae Marran)

Dr. Jim Clark brings his passion for dental transitions to Benco

Dr. Jim Clark (center) is bringing decades of transitions experience, including time as a military doc, to Benco. Above, Dr. Clark with his Air Force colleagues.

Nearly every dentist in America could benefit from 10 minutes with Benco’s new Head of Practice Transitions, Dr. Jim Clark. In his 30-plus year clinical career, the Alabama doc has done it all: creating, buying and selling multiple practices; merging his practice with (and later departing from) a DSO; working as a military dentist; and, prior to joining Benco, serving as an education specialist with a prominent implant manufacturer. It seems that no matter where you’re at in your career, Dr. Clark has likely been there too and has developed a knack for helping people figure out how to get to whatever goal is next.

“When you accumulate a lot of knowledge over the course of many years, the question then becomes what to do with it. The obvious answer is, you use it to help people. I’ve mentored a lot of dentists over the years at various points in my career, and I just developed a passion for it. At this point, I can’t think of anything I’d rather be doing.”

Dr. Jim Clark, Benco Dental’s new Head of Practice Transitions

In his new role with Benco, Dr. Clark is working to expand its transitions offerings while maintaining Benco’s focus on putting customers first. “This is all about creating real relationships and giving good advice at every stage of a doctor’s career. That’s where my focus is,” he explained. “So whether Benco is consulting with young dentists about their post-grad career path, or helping design and build your first practice, or helping you sell through our network of hand-picked brokers, it’s not about making a sale, it’s about creating a bond because we’ve really helped someone in an important way.”

As a former Benco customer himself, Dr. Clark knows The Benco Difference firsthand. He even earned enough BluChip rewards points at one point to redeem for a Harley-Davidson motorcycle (which he almost did until, as he recalled, “my wife suggested taking up motorcycle riding wasn’t the best idea.”)

Dr. Clark has owned multiple practices over the years, and was part of a DSO for a time.

The long-term relationship with his former Benco Rep actually led to Dr. Clark joining the company fulltime. “I just happened to be talking to him about how much I’d like to make a career out of transitions, but didn’t know exactly how,” remembered Dr. Clark. “He said, well, let’s give Chuck Cohen [Benco’s managing director] a call and see what he thinks. I left Chuck a message and wasn’t sure I’d hear back, but I did, and eventually he invited me to headquarters to talk.”

The family feeling Dr. Clark enjoyed as a customer was immediately apparent when he walked through Benco’s lobby doors for the first time. “It confirmed everything I always believed about Benco. This is not some stuffy corporate giant. You know right away this is a family company.” It so happened that, at the same time, a large public company was taking a bigger stake of the company Dr. Clark was working for, and he was concerned what direction they might take. “Everything just came together. Benco was the right place for me at the right time.”

In his talks with Benco, Dr. Clark was adamant that customers always have to come first—even if it means delaying a sale or commission. “Chuck and the Benco team were on the exact same page from the start,” he recalled. “We have ambitious goals for expanding our transitions offerings, but never at the expense of our relationships. Because, look, sometimes doctors may want to sell, but after talking to them, I find out they’re not ready. There are things they need to do first to maximize the practice’s value. That may mean delaying the sale a few months, a year, two years, whatever it takes. Benco understands that’s the right thing to do.”

Dr. Clark with his his wife and three children, plus the family’s most recent addition, a grandchild.

As someone who has seen it all, Dr. Clark also believes there’s a very bright future for independent dental practices even as DSOs seem to be getting lots of attention. “I was part of a DSO at one point, and at Benco, we love all of our customers. There’s opportunity in the market for everyone,” he said. “Not every geographical area can support a DSO, and there’s also a limit to how many DSOs can compete in the same market, just like you can only have so many Target stores in one place. In the end, patients will gravitate to practices that meet their preferences. Some will gravitate to independent practices, others to DSOs. With social media and digital marketing tools, independent practices today have more ways than ever to compete with DSOs.”

So, what’s on the horizon for Dr. Clark as he settles into his new role at Benco?

“We’re making fast progress at expanding practicetransitions.benco.com to make it more like a dating site for connecting doctors with opportunities, whether it’s a job or a practice sale or purchase. I’m also establishing a larger network of brokers and evaluating those relationships to make sure, all across the U.S., we’re working with people who put clients first just like Benco always has.”

The road from Benco customer to Benco associate has been a satisfying one for Dr. Clark. Instead of mentoring one doctor at a time, he’s now working with people across the country and creating tools that will help hundreds or thousands of dentists every year. Still, he values that one-on-one connection and he stresses that he’s always available when customers want to talk.

“I love talking to dentists,” he said. “I also love creating value for Benco customers and putting everything I’ve learned over my decades in practice to work. If I can point someone in the right direction, or help them avoid a pitfall, that’s one of the most rewarding things about my job.” 

Thinking about a dental transition?

As Dr. Clark says, it’s never too early—or too late—to talk about your next transition. You can contact him personally at jc8602@benco.com or leave a message at 1-800-GO-BENCO. 

How to Choose Flooring for Your Dental Practice

Flooring that will stand the test of time is as essential as choosing a comfortable, sturdy dental chair at a dental practice. You want your patient to feel secure. You want the dexterity to give them a perfect smile; likewise, you want vinyl flooring that’s safe, durable and attractive so you can give your patients excellent care in a stylish environment.

“In the world of dentistry, we have seen Luxury Vinyl Tile (LVT) become a staple of the dental office floor. These floors can be found almost always in operatories, but we have also seen a trend using this material not only in the clinical area, but within the whole office.”

Amanda Griffith, CenterPoint Design Interior Designer

The Mohawk Group offers contemporary Luxury Vinyl Tile (shown at top) style that looks great in an operatory, office or reception room. Before you begin your design plans, there are factors to chew over. Maybe you’re expanding your practice or are planning to start your first. Here are five things to consider before you buy a vinyl floor:

Durability

When you purchase flooring, especially if it’s your first time, it’s important to remember you’re buying commercial vinyl versus residential vinyl. Commercial vinyl flooring applications require a 20 mil wear layer in order to withstand heavy foot traffic and equipment. Wear layer in an important factor to consider when choosing LVT. Vinyl flooring can be measured by different wear layer thicknesses, such as 12, 20, 30, or 40 mils.

Commercial vinyl flooring typically ranges in thickness from 2.5 mm to 3 mm. Some commercial spaces install vinyl up to 5 mm, which allows the vinyl floor to align with the height of the carpet.

IMG_4758
The image features Shaw Contact “Cut” with a Cacao finish in 18″ x 18″ sections.

The photo above features Shaw Contact’s “Cut” LVT with two-to-three vertical accents in either brass metallic or nickel metallic. The unique visual of Cut mimics natural end-cut wood floors in which individual woodblock tiles connect in an imperfect, organic installation; therefore, individual woodblock visuals do not align.

“LVT has come a long way over the years with high-performance value, an array of aesthetic designs, and many benefits such as durability, cleanability, water resistance, price, life span, and maintenance.”

Amanda Griffith, CenterPoint Design Interior Designer

Texture & Size

Two characteristics, texture and size, should be considered when selecting a vinyl floor. Textures range from smooth to light texture to highly textured.

Patcraft Oxidized
Oxidized by Patcraft; photo grab from patcraft.com

Vinyl flooring also has a variety of size options, such as 4 inch to 9 inch wide planks to 24 inch by 24 inch wide tiles to everything in between. If you are looking for something a bit unique, you can also find hexagon and triangle shaped vinyl flooring. Whatever your preference, there is one to fit your style and need.

The photo above shows Oxidized tiles by Patcraft.

Appearance

Strength is an essential factor in flooring. But if it doesn’t look good, why buy it? The LVT you purchase will be in your office for years, if not decades. Choosing vinyl that enhances your practice’s appeal will introduce an allure your patients will appreciate.

Mannington - Amtico Wood
Amtico Wood by Mannington; screengrab from manningtoncommercial.com

Mannington Commercial provides a wide-array of LVT design options to match your existing or planned dental practice, such as their Amtico Wood, (seen above).

Maintenance 

Many dentists choose to put LVT throughout their practices due to the fact that it requires little maintenance. Shaw Contact features ExoGuardTM, an exclusive urethane finish that protects against commercial traffic and requires no polishing.

ExoGuardTM consists of two elements. First, a top coat adds resistance to scratches, scuffing, and staining. Second, a primer coat — a layer added to the topcoat — adds adhesion and durability. Having LVT with this type of top layer can reduce the frequency and cost of cleaning services, saving you time and money.

Lifespan 

Luxury vinyl floors are designed to last. Every LVT floor provider mentioned in this article offers a limited commercial 10-year warranty, at a minimum.

Tarkett - IndigenousEarth_
Indigenous Earth by Tarkett; photo grab from tarkett.com

Like any new product you buy, you want to see it, touch it—even walk on it! If you’re ready to order new LVT for your practice, visit one of three CenterPoint Design showrooms of the nation’s leading dental supplier, Benco Dental.

“Whether you are refreshing an old space or building new, LVT is a great option,” Amanda Griffith, CenterPoint Design Interior Designer at Benco Dental.

*******

Disclaimer: Warranty claims are subject to manufacturer approval. 

Incisal Edge named finalist in 9 categories for 2019 FOLIO: Eddie & Ozzie Awards

This prestigious recognition in the publishing community benchmarks excellence in editorial and design. Winners will be announced October 30 in NYC.

Incisal Edge has earned finalist status in nine categories for the 2019 FOLIO: Eddie & Ozzie Awards that celebrate uncompromising journalism and gorgeous design across all sectors of publishing.

The nation’s premier dental lifestyle magazine — Incisal Edge, published by Benco Dental since 1997 — is recognized for its offerings across digital and print media, as well as video. Winners will be announced during a celebratory gala on October 30 during The Folio: Show at the Hilton Midtown in New York City.

Incisal Edge has earned finalist status in nine categories for the 2019 FOLIO: Eddie & Ozzie Awards that celebrate uncompromising journalism and gorgeous design across all sectors of publishing.

Categories in which Incisal Edge is recognized include:

Eddies, awards for journalism

  • Column / Blog, B2B, Healthcare / Medical / Nursing: Incisal Edge, Larry’s Collection – Benco Dental (shown below)
  • Series of Articles, B2B, Healthcare / Medical / Nursing: Incisal Edge, Design Features – Benco Dental (shown below)
  • Video, B2B, Healthcare / Medical / Nursing: Incisal Edge, “I Am Lucy Hobbs” – Benco Dental (shown below)
  • Website, B2B, Healthcare / Medical / Nursing: Incisal Edge, IncisalEdgeMagazine.com – Benco Dental (shown below)

Ozzies, awards for design

  • Cover Design, B2B, Above 100,000 Circulation: Incisal Edge, Fall 2018 – Benco Dental (shown at top)
  • Feature Design, B2B, Above 100,000 Circulation: Incisal Edge, 40 Under 40: the 8th annual Kind of Blue, Fall 2018 – Benco Dental (shown below)
  • Overall Design (Single Magazine Issue), B2B: Incisal Edge, True North: Winter 2019 – Benco Dental (shown below)
  • Photography, B2B, Print: Incisal Edge, True North: Winter 2019 – Benco Dental (shown below)
  • Site Design, B2B: Incisal Edge, IncisalEdgeMagazine.com – Benco Dental (shown below)

The Folio: team, along with their panel of 200+ judges, received more than 2,000 entries submitted this year in 33 categories. Other publishers among the 2019 finalists are: ESPN the Magazine, Forbes Media, Hearst Magazines, Meredith Corporation and Variety. View the full list here.

“The Eddie & Ozzie Awards recognize the pillars of magazine and digital publishing—outstanding journalism and content, photography, design, and the extremely talented people who produce it,” said Caysey Welton, Content Director at Folio:.

Incisal Edge is a previous recipient of an Ozzie Award for Under40Summit.com in the category of Site Design for in 2018. To learn more about Incisal Edge, visit: http://www.incisaledgemagazine.com/

Clowning around to provide free oral care for kids in AZ

Dr. Brianna Hillier partners with Ronald McDonald to provide free oral care for kids in out-of-the-way southern Arizona.

The Director of Dental Services at Chiricahua Community Health Center helps the people of Cochise County by offering oral care to all regardless of ability to pay. Through its partnership with Ronald McDonald House Charities of Southern Arizona, it’s able to redouble its efforts for pediatric patients. Dr. Hillier shares the story with Incisal Edge dental lifestyle magazine:

“When the Chiricahua Community Health Center’s Molar Patroller couldn’t take its services on the road any longer, the Ronald McDonald Care Mobile pulled up to save the day. The community health center and the famed burger clown’s eponymous charity house, you see, are now partnering to provide free oral-health care to children in Cochise County, a rural outpost in far southeastern Arizona.”

Reports Rebecca Chieffallo, Incisal Edge
Dental assistant Denise Godoy welcomes a new young patient to the mobile clinic.

According to the story, CCHCI’s dentists work out of the Care Mobile, a dental office that travels to schools and communities throughout the immense county, which is roughly the size of Rhode Island and Connecticut combined. CCHCI’s own delightfully named Molar Patroller operated for a decade until 2014, when the group determined the vehicle had become outdated. Patients, Dr. Hillier reports, can’t wait to see the new ride.

“[Parents] would come in for checkups and say they really missed seeing us out at the schools, and the kids did as well. When they heard we were coming back, they were very excited.”

Dr. Brianna Hillier, Director of Dental Services at Chiricahua Community Health Center

Read the full interview and learn how you can help: https://www.incisaledgemagazine.com/mag/article/clowning-around/

Incisal Edge fall issue, featuring ‘40 Under 40,’ America’s Best Young Dentists, just days away #IE40Under40

Dental lifestyle magazine expands signature awards to include categories for General Dentists and Dental Specialists; fall edition spotlights 80 professionals from across the United States.

On September 1, the fall issue of Incisal Edge, the leading lifestyle magazine for dental professionals nationwide, will publish digitally at IncisalEdgeMagazine.com and in print, reaching 130,000 readers via a direct mail distribution package with Dentaltown magazine. Inside: a pictorial honoring 80 of America’s rising stars of dentistry. (Shown on the cover, above: two honorees, Dr. Tyler and Elizabeth Carmack)

An expansion of the magazine’s signature 40 Under 40 awards will include categories for General Dentists and Dental Specialists. Among this year’s recipients are 43 women and 37 men from 25 states. A complete list of this year’s winners is featured below, and at: IncisalEdgeMagazine.com

Earlier this summer, honorees were invited to an exclusive high fashion photo shoot at The James Hotel – Nomad, New York City including renowned style director Joseph DeAcetis, a team of stylists assembled by Forbes, and the Incisal Edge staff. The photography portfolio created by editorial and commercial photographer Matt Furman and Macrae Marran will serve as the centerpiece of the magazine’s fall print and digital editions. More than 68 honorees and their guests attendedthe celebration, sponsored by 3M, Benco Dental, Carestream Dental, Midmark, Septodont and Vatech.

Honorees in the General Dentist category include:

Dr. Heidi B. Aaronson, Wellesley, Massachusetts

Dr. Michelle Augello, Buffalo, New York

Dr. Meredith Bailey, Boston, Massachusetts

Dr. Andrew F. Bartish, Cincinnati, Ohio

Dr. Sarah Blair, West Allis, Wisconsin

Dr. Jaime S. Bremnes, Garden City and New York, New York
Dr. Corey Brick, New York, New York

Dr. Elizabeth Carmack, Rutland, Shaftsbury and Bennington, Vermont

Dr. Tyler J. Carmack, Rutland, Shaftsbury and Bennington, Vermont

Dr. Stanford Chen, Bellevue, Washington

Dr. Riley D. Clark, Medford, Oregon

Dr. Christen Dinkha, Chicago, Illinois

Dr. Emily Dodds, Long Beach, California

Dr. Dustin R. C. Dodds, Long Beach, California

Dr. Ryan Dulde, Eagle, Wisconsin

Dr. Kajuana Farrey, Riverdale and Moultrie, Georgia

Dr. Brianna Ganson, Leawood, Kansas

Dr. Randi Green, Springfield, Missouri

Dr. Dan Iannotti, Valencia, California

Dr. Joyce Kahng, Costa Mesa, California

Dr. Sako Karakozian, Studio City, California

Dr. Bill Keith, Mission, Kansas

Dr. Brittany Kinol, Pittsburgh, Pennsylvania

Dr. Arend Klooster, Holly Springs and Raleigh, North Carolina

Dr. Rebecca Koenigsberg, New York, New York

Dr. Taline Kotchounian, Studio City, California

Dr. Kiwon Lee, Montvale, New Jersey

Dr. Katie McCann Lee, Aurora, Colorado

Dr. Jeff Moon, Haymarket, Virginia

Dr. Brett Moore, Plymouth, Minnesota,

Dr. Nicole R. Naylor, Denver, North Carolina

Dr. JC Owens, Coal Township, Pennsylvania

Dr. Seena Patel, Phoenix, Arizona

Dr. Onika Patel, Phoenix, Arizona

Dr. Shalin Patel, Dallas, Texas

Dr. Rebecca Pounds, Pittsburgh, Pennsylvania

Dr. Tricia Quartey-Sagaille, Brooklyn, New York

Dr. Caleb Robinson, New Philadelphia, Ohio

Dr. Jason Watts, Lithia, Florida

Dr. Richard J. Weber, Tabernacle, New Jersey.

Honorees in the Dental Specialist category include:

Dr. Huda Aljonaidy, Ormond Beach, Florida

Dr. Daniel Cassarella, Philadelphia, Pennsylvania

Dr. Quinn Chan, Lincoln, Massachusetts

Dr. Monica Chandran, Olney, Maryland

Dr. Rita Chuang, Torrance, California

Dr. Charlie Clark, Gilbert and Chandler, Arizona

Dr. Tori-Thuy Conrad, Chanhassen, Minnesota

Dr. Mark M. Dawoud, Palm Harbor, Florida

Dr. Hemant Dhawan, Cumming and Alpharetta, Georgia

Dr. Nasem Dunlop, Foothill Ranch, California

Dr. Troy Eans, Pittsburgh, Pennsylvania

Dr. Roselyne Gichana, Falls Church, Virginia

Dr. Susan Hernandez, Brooklyn, New York

Dr. Kevin Kennedy, Clarksville, Tennessee

Dr. Nicholas A. Lavoie, Swansea, Massachusetts

Dr. Tommy Lee, Montvale, New Jersey and New York, New York

Dr. Setareh Aghabak Lavasani, Pomona, California

Dr. Danielle Lombardi, New York, New York

Dr. Shawn Marsh, Pittsburgh, Pennsylvania

Dr. Ryan Mendro, Winter Garden, Florida

Dr. Justin Messina, Englewood, New Jersey

Dr. Alexis K. Moore, Valencia, California

Dr. Bar Nguyen, Spring and Katy, Texas

Dr. Lizzie O’Dell, Hurricane, West Virginia

Dr. BiNa Oh, Lincoln, Massachusetts

Dr. Valerie Okehie, Greenbelt, Maryland

Dr. Liliana Ortiz, New York, New York

Dr. Hubert J. Park, Lynn, Massachusetts

Dr. Mary Regina Pham, Placentia, Garden Grove, and Costa Mesa, California

Dr. Sean Pierce, Newport Beach and Tustin, California

Dr. Joel M. Preminger, Cedarhurst, New York

Dr. Kadambari Rawal, Boston, Massachusetts

Dr. Samantha Rawdin, New York, New York

Dr. Tunhina Sen Roy, Little Falls, New Jersey

Dr. Yuliya Salmeron, Austin, Texas

Dr. Andrea Smith, Wyomissing, Pennsylvania

Dr. Sarah Stipho, Framingham, Massachusetts

Dr. Walter D. Thames, Garden Ridge, Texas

Dr. Alexander Volchonok, New York, New York and Greenwich, Connecticut

Dr. Stephanie Zeller, Seattle, Washington.

Published by Benco Dental since 1997, Incisal Edge celebrates dentists’ achievements both inside the operatory and during their hard-earned downtime — and nothing better exemplifies this than the magazine’s annual 40 Under 40 edition, a series of informative profiles of the finest young practitioners in the profession. Renowned for their medical innovations, volunteer work and philanthropy or a commitment to outstanding patient care, these 80 honorees— nominated by industry experts from around the country and vetted by an independent panel — represent the best of dentistry today, and the promise of even better dentistry tomorrow.

To learn more about Incisal Edge, visit: http://www.incisaledgemagazine.com/

About Incisal Edge

Knowledge. Success. Life. Those three words, printed on the cover of every issue, guide editorial content for the national’s premier dental lifestyle magazine — Incisal Edge. Published by Benco Dental since 1997, Incisal Edge celebrates dentists’ achievements both inside the operatory and during their hard-earned downtime. Known for its “40 Under 40 — America’s Best Young Dentists,” which highlights the country’s brightest rising stars, the magazine’s content ranges from “The 32 Most Influential People in Dentistry” and news about the latest techniques, tools, and dental practice designs, to the best in travel, automobiles, and timepieces. Incisal Edge magazine’s print edition reaches 130,000 readers quarterly via a direct mail distribution package with Dentaltown magazine. Digitally, incisaledgemagazine.com, leads with dynamic visuals and follows with exclusive web content, an improved mobile experience, and a centralized nomination hub for the magazine’s signature awards: the aforementioned 40 Under 40, the Lucy Hobbs Project Awards for Exemplary Women in Dentistry and the Incisal Edge Design Competition for interior design, architecture and space planning within the dental profession.

About Benco Dental


Benco Dental, headquartered in Northeastern Pennsylvania, is the largest family-owned dental distributor in the United States, offering a full array of supplies, equipment and services to dentists across the nation.  Founded in 1930 by Benjamin Cohen, the company has remained family-owned and focused on its unique mission to “deliver success, smile after smile.” Within the past 88 years, the company has grown from a single downtown location to a national network that includes five distribution centers, and three design showrooms, one at the company’s Pa. headquarters, one in Southern California, and one in Texas. Benco, which has been named one of Fortune Best Workplaces in Health Care and Biopharma for the past three years, one of the NAFE Top Companies for Executive Women for the second consecutive year, and Pennsylvania’s Best Places to Work® for 12 of the past 14 years, is proud to feature a highly skilled team of more than 400 professionally trained sales representatives and over 300 factory-trained service technicians. For more information, visit benco.com or call 1.800.GO.BENCO.

Women in dentistry: Learn to live your strengths with DeWLife

With every issue of their lifestyle magazine for women in dentistry, DeW Life (Dental entrepreneur Women) aims to inspire. In November, they’ll take that mission beyond the pages of the magazine to Charlotte, North Carolina as hosts of their inaugural retreat.

“We want to fill a void that exists regarding female leaders and inspirational voices. To show young ladies entering the profession that the opportunities are real. To encourage those already digging in to raise their voices and for those seasoned veterans to give back and refuse to quit…” is the credo prominently displayed on their website.

Opening the event on November 14 and 15 at the Providence Country Club: Learning to Live Your Strengths, with presenters from Strengths Savvy, an inspirational journey from Connie Dugan and a welcome from Chief DeW-er Anne M. Duffy, RDH.

“Bossy little girls become strong leaders. My dad used to lovingly call me a pushy broad. My grandmother lovingly noted that I was very loud, and my brother was grateful when I tried to chase the bullies away from him. To this day I will ask for raises for my co-workers if I think they are deserving. It came as no surprise that when I realized women in dentistry were not getting their due, not getting paid the same, not getting the keynotes, not getting the respect they deserve, being bullied and /or harassed at work, (need I go on?) that I would do what I could to change that. Yes, the birth of DeW Life was in my DNA.”

Editor and Publisher Anne M. Duffy, RDH

Don’t miss this lineup of experts

Guest speakers at the inaugural event will include:

Dr. Shakila Angadi, The Inspired Dentist (shown) will be among guest speakers at the DeW 2019 Retreat.

Do good while you’re there

Throughout the retreat, DeW Life will host raffles to benefit Brown Girl and Oral Cancer Cause .

Want to register? Here’s how.

https://mailchi.mp/dew.life/dewretreat2019