When it comes to dental practices, Kay Huff’s got vision.
It was over 30 years ago that this one-woman whirlwind began helping teams as a dental practice coach, and since then she’s been channeling that energy as a driving force to help hundreds of practices reach and exceed their professional goals.
Passionate about her work, this Director of Coaching with Benco Dental’s Practice Solution Team brings a strong background in dental business systems, team motivation, leadership, and practice profitability.
Those heading to Yankee Dental Congress January 30-February 1 at the Boston Convention and Exhibition Center can benefit from Huff’s insight. On February 2 from 10 a.m. to noon, she will help dentists take the leap to build better systems, but not before creating their parachutes — high-performing dental teams. Register here.
Interested in finding Practice Solutions for your dental office?
Schedule a session with Kay Huff at 1.800.GO.BENCO.
Watch for details about Huff’s upcoming courses at Chicago Midwinter Dental Meeting: “Piecing Together Your Insurance Puzzle, “ February 21, 2020 from 1-2:30 p.m. and “The Fearless Dental Team,” Friday, February 21, 2020, 10:30 a.m. – 12 p.m.
When fresh out of high school or college, some people know which career paths to follow. After settling in, some discover a calling to positively impact people in the community that pulls them off course.
That describes the path of Dr. Nicholas A. Lavoie, who shifted careers to become a board-certified pediatric dentist. Today he offers oral health care at his new practice, Lavoie Pediatric Dentistry, in Swansea, Massachusetts.
He started his health care journey in the nursing profession.
My experiences as a nurse opened my eyes to the extent to which early childhood caries, the most common chronic disease in children, exists, and how severely it can impact overall health and emotional well-being. My heart was broken for these kids and I wanted to be able to address oral disease more directly, but my influence as a nurse was limited to referrals and preventive education. I decided to go back to school to become a dentist.
Dr. Nicholas A. Lavoie describes his career transition from nurse to pediatric dentist.
Helping children overcome and prevent cavities, a disease that affects 1 out of 5 children aged 5 to 11 years old, is a calling that the Incisal Edge 40 Under 40 honoree has dedicated his life to achieving. And so, he left nursing to help children who may not know about the consequences of dental neglect.
He believes in his mission so much that he built a new office that opened in August to better help and educate about the importance of oral health. Dr. Lavoie and his team are committed to providing an experience beyond the typical dental experience.
Our office culture places a significant emphasis on the fact that every patient is a VIP and an extended member of our dental family. We enjoy connecting on a personal level with each child who walks through the door, as well as their siblings, parents, or whoever else may accompany them. While most offices do make efforts in these areas, we attempt to reach the ‘212th degree.’
Dr. Nicholas A. Lavoie explains his team’s work ethic and the extent to which they provide individualized, high-quality care.
The new office features five operatories with room to expand to 10 as his dentistry grows. It’s designed to enhance patient comfort using the latest technology and old fashion hospitality.
Dr. Lavoie uses electronic record-keeping, an environmentally sustainable alternative to paper, as well as the latest digital radiology equipment. While patients wait in the lounge, he provides them with tablets, HDTVs and coffee. It’s a welcoming atmosphere, especially for his patients’ parents.
During the construction process, especially as the opening deadline approached, he experienced sleepless nights, but also the euphoria of building a new practice and helping children.
Every child he meets is a meaningful encounter, Dr. Lavoie said, and a way for him “…to guide them through a difficult experience and to be able to get them smiling before they leave, or possibly even excited to come back, is an incredibly good feeling,” .
Like all professions, aspects challenge the ability to work efficiently, and dentistry is no exception.
Navigating the mess of dental insurance is, in my opinion, the largest difficulty. There are so many dental insurance companies that exist, each with their own set of rules in regard to range and frequency of treatments. It makes it incredibly confusing for both patients and dental staff, and phone calls to resolve any confusion can easily run upward of 30 minutes, which impacts the time and resources that can be focused on quality patient care.
Dr. Nicholas A. Lavoie
Outside the Dental Practice
Outside the office, Dr. Lavoie classifies spending time with family as the most important aspect of his life. He’s an animal lover and foodie, who rarely frequents the same restaurants.
He enjoys discovering new, culturally authentic cuisine, especially ones that induce sweat and ignite his taste buds. He enjoys watching football and, of course, as a New Englander, his favorite team is the New England Patriots, a team that has won six Super Bowls since 2002.
Dr. Lavoie, his dental team and new office are ready to help children form healthy dental habits through regular visits and self-care for years to come.
We strive every day to re-define the negative stigma that generally follows dentistry and create a generation of self-empowered individuals when it comes to oral health.
Dental Intelligence, a leader in helping dental practices use actionable data to improve patient care, team collaboration, and practice profitability, aligns with Benco Dental, the nation’s largest independent dental distributor. Their shared goal: helping all dentists in the United States grow in ways that are important to them and their patients.
“All of us at Dental Intelligence are thrilled with this opportunity to be aligned with a dynamic organization like Benco. We love how focused they are on addressing and resolving the many unique challenges faced by the dental industry today,” says Weston Lunsford, CEO at Dental Intelligence (shown at top).
“Our company has a single vision: To help dental practices to do more and even better dentistry, more efficiently. Everything we do revolves around this purpose – and we’re passionate about succeeding. Benco’s commitment to helping the practices they work with achieve greater success makes them an ideal partner for Dental Intelligence. We’re so excited to work together.”
The Pleasant Grove, Utah-based company connects to a doctor’s Practice Management Software, then analyzes instantly, automates, finds opportunities, and communicates. Dental Intelligence smart tools work to make sure nothing falls through the cracks, while saving time, helping more patients, and increasing production. Among the smart tools:
Morning Huddle, a presentation automated with the click of a button, that in 15 minutes unites the dental team with clear and measurable goals, reviews yesterday, today, tomorrow and next week, celebrates victories and creates teaching moments.
Call Insight, a smart caller ID that improves patient experience and displays valuable patient opportunities.
Today’s Follow Ups, a daily communication assistant, auto-generates call lists for appointment confirmations, hygiene recare and unscheduled treatment.
“Benco Dental and Dental Intelligence share a passion for innovating to help dentists achieve more. This product delivers measurable results through a remarkable combination of hindsight, insight and foresight so users learn from what has already happened, respond better to what’s happening now and anticipate how to react smarter and more efficiently in the future.”
Terry Barrett, Chief Marketing Officer at Benco Dental.
Benco Dental, headquartered in Northeastern Pennsylvania, is the largest independent dental distributor in the United States, driving dentistry forward through innovative solutions and a caring family culture. Benco delivers a full array of supplies, equipment, technology and services to dentists nationwide. Benco Dental firsts include Painless® electronic ordering, automated supply management, BluChip®customer loyalty rewards, CenterPoint design/equipment superstores and OneVisitTM open architecture CAD/CAM. Over 1,500 dedicated associates serve customers nationwide including 400+ sales representatives and 300+ factory-trained service technicians. Benco has been named one of Fortune’s Best Workplaces in Health Care and Biopharma for three consecutive years.
Elastic-edge sensors. Auto-retractable forceps. Universal resin cement. ClingShield® x-ray aprons. Award-winning handpiece attachments. American surgical-grade steel tip hygiene instruments.
Benco Dental is driving dentistry forward with the newest and coolest technology doctors need, in the form of its Six Neat Things promotion.
The nation’s largest independently-owned dental distributor strives to make it simple to stay up to date with the latest equipment and technology.
This smile is here to stay
Palmero Cling Shield X-Ray Apron: Finally an apron that stays put when you place it on a patient. Upgrade to a Palmero’s ClingShield® x-ray apron. They feature a medical grade vinyl backing that is textured to prevent sliding and provide stability. Protectall™ versions have a built-in thyroid collar. Available in 10 different colors with a Smiley Face option for children (or anyone who needs some cheer!). Features include easy-to-clean materials, and nylon loops that allow for easy storage. High density lead and lead free materials effectively shield radiation. Order today.
Forceps, meet springs. Hello, Frings®
Imagine a pair of forceps that offer a spring-driven “auto-retractable” design. ids presents Frings® so that dentists no longer have to use fingers to open forceps. In the mix, a Lifetime Guarantee. Available in a wide range of beak designs, for optimal grip, Frings are designed to reduce the risk of tooth fractures. Frings are crafted from 100% German Stainless steel and feature a trademarked two-tone blue finish with an ergonomic handle. Selected by The Dental Advisor as an Editor’s Choice, Frings bears a +++++ rating. Order today.
This bond is strong.
As an inert material, Zirconia is very difficult to bond with, but Premier ZR-Cem solves this issue. This self-adhesive universal resin cement is specially formulated for zirconia restorations, but enables a strong bond to all ceramic materials, dentin and enamel. Unlike other cements, ZR-Cem’s BPO/Amine free initiation system translates to long-lasting color stability.
For ease of use, dispense the cement and seat the restoration. Room temperature storage is optimum, so there is no need for refrigeration. ZR-Cem also features optimal viscosity, easy handling and a fast and easy clean-up
A better patient experience is possible thanks to virtually no post-operative sensitivity and lasting color stability.
The NSK Nano 95LS 1:5 increasing handpiece attachment offers the quality and durability of the Z-Series of attachments (titanium body, ceramic bearings, Quattro spray, DLC coating, cellular glass optics, clean head system, push-button chuck, microfilter).
It is 10 percent lighter and shorter than conventional models, making it a perfect fit for smaller hands, such as those of the female dentist. The size makes it feel as though it is a natural extension of the hand.
NSK Nano 95LS reduces fatigue during procedures and improves fingertip dexterity.
Vatech’s Wave Sensor features an elastic edge that makes positioning much easier than before. It conforms to the shape of the lingual surface of the teeth and reduces overlap. Along with great resolution, the sensor is comfortable to the touch and has ergonomically rounded corners.
The Wave Sensor is rated at the highest level of ingress protection- IP68; It is classified to have complete protection against contact from dust and is able to be immersed under water for a prolonged period of time.
Nearly every dentist in America could benefit from 10 minutes with Benco’s new Head of Practice Transitions, Dr. Jim Clark. In his 30-plus year clinical career, the Alabama doc has done it all: creating, buying and selling multiple practices; merging his practice with (and later departing from) a DSO; working as a military dentist; and, prior to joining Benco, serving as an education specialist with a prominent implant manufacturer. It seems that no matter where you’re at in your career, Dr. Clark has likely been there too and has developed a knack for helping people figure out how to get to whatever goal is next.
“When you accumulate a lot of knowledge over the course of many years, the question then becomes what to do with it. The obvious answer is, you use it to help people. I’ve mentored a lot of dentists over the years at various points in my career, and I just developed a passion for it. At this point, I can’t think of anything I’d rather be doing.”
Dr. Jim Clark, Benco Dental’s new Head of Practice Transitions
In his new role with Benco, Dr. Clark is working to expand its transitions offerings while maintaining Benco’s focus on putting customers first. “This is all about creating real relationships and giving good advice at every stage of a doctor’s career. That’s where my focus is,” he explained. “So whether Benco is consulting with young dentists about their post-grad career path, or helping design and build your first practice, or helping you sell through our network of hand-picked brokers, it’s not about making a sale, it’s about creating a bond because we’ve really helped someone in an important way.”
As a former Benco customer himself, Dr. Clark knows The Benco Difference firsthand. He even earned enough BluChip rewards points at one point to redeem for a Harley-Davidson motorcycle (which he almost did until, as he recalled, “my wife suggested taking up motorcycle riding wasn’t the best idea.”)
The long-term relationship with his former Benco Rep actually led to Dr. Clark joining the company fulltime. “I just happened to be talking to him about how much I’d like to make a career out of transitions, but didn’t know exactly how,” remembered Dr. Clark. “He said, well, let’s give Chuck Cohen [Benco’s managing director] a call and see what he thinks. I left Chuck a message and wasn’t sure I’d hear back, but I did, and eventually he invited me to headquarters to talk.”
The family feeling Dr. Clark enjoyed as a customer was immediately apparent when he walked through Benco’s lobby doors for the first time. “It confirmed everything I always believed about Benco. This is not some stuffy corporate giant. You know right away this is a family company.” It so happened that, at the same time, a large public company was taking a bigger stake of the company Dr. Clark was working for, and he was concerned what direction they might take. “Everything just came together. Benco was the right place for me at the right time.”
In his talks with Benco, Dr. Clark was adamant that customers always have to come first—even if it means delaying a sale or commission. “Chuck and the Benco team were on the exact same page from the start,” he recalled. “We have ambitious goals for expanding our transitions offerings, but never at the expense of our relationships. Because, look, sometimes doctors may want to sell, but after talking to them, I find out they’re not ready. There are things they need to do first to maximize the practice’s value. That may mean delaying the sale a few months, a year, two years, whatever it takes. Benco understands that’s the right thing to do.”
As someone who has seen it all, Dr. Clark also believes there’s a very bright future for independent dental practices even as DSOs seem to be getting lots of attention. “I was part of a DSO at one point, and at Benco, we love all of our customers. There’s opportunity in the market for everyone,” he said. “Not every geographical area can support a DSO, and there’s also a limit to how many DSOs can compete in the same market, just like you can only have so many Target stores in one place. In the end, patients will gravitate to practices that meet their preferences. Some will gravitate to independent practices, others to DSOs. With social media and digital marketing tools, independent practices today have more ways than ever to compete with DSOs.”
So, what’s on the horizon for Dr. Clark as he settles into his new role at Benco?
“We’re making fast progress at expanding practicetransitions.benco.com to make it more like a dating site for connecting doctors with opportunities, whether it’s a job or a practice sale or purchase. I’m also establishing a larger network of brokers and evaluating those relationships to make sure, all across the U.S., we’re working with people who put clients first just like Benco always has.”
The road from Benco customer to Benco associate has been a satisfying one for Dr. Clark. Instead of mentoring one doctor at a time, he’s now working with people across the country and creating tools that will help hundreds or thousands of dentists every year. Still, he values that one-on-one connection and he stresses that he’s always available when customers want to talk.
“I love talking to dentists,” he said. “I also love creating value for Benco customers and putting everything I’ve learned over my decades in practice to work. If I can point someone in the right direction, or help them avoid a pitfall, that’s one of the most rewarding things about my job.”
Thinking about a dental transition?
As Dr. Clark says, it’s never too early—or too late—to talk about your next transition. You can contact him personally at firstname.lastname@example.org or leave a message at 1-800-GO-BENCO.
The nation’s largest family-owned dental distributor strives to make it simple to stay up to date with the latest equipment and technology.
Benco Dental is #drivingdentistryforward with the newest and coolest technology doctors need in the form of its #SixNeatThings promotion.
Minimize waste and optimize price-effectiveness with Ivoclar Vivadent’s Adhese Universal.
Click and Bond! Universal adhesion arrives in an advanced delivery form.
Adhese Universal is a single-component, light-cured universal adhesive for direct and indirect bonding procedures that features compatibility with all etching techniques.
Adhese Universal is beneficial because it has high-bond strength and virtually no sensitivity. It’s also available in a traditional bottle, as well as a unique VivaPen delivery.
The VivaPen offers advantages such as:
Fast and convenient direct intra-oral application
Lowest cost per application
Offers 190 single-tooth applicators
67% less material waste, compared to a conventional bottle
Those interested in the Adhese Universal can read more about it here.
Dress your whole office staff in style with garments from Benco Brands
Benco offers a variety of different garments to suit every need of your office:
Benco Dental Premium Lab Coats
Benco Dental Lab Coats
ValuLine Lab Jackets
Benco Dental Premium Isolation Gowns
Benco Dental Isolation Gowns
ValuLine Isolation Gowns
Maxmize your comfort and keep your staff and your patients safe from cross-contamination with any of the garments offered by Benco Dental.
Click here to read more information on the garments.
Get excellent material quality and outstanding processing characteristics for fast milling and polishing with the VITA SUPRINITY PC zirconia-reinforced block.
The VITA SUPRINITY PC offers several benefits:
Offers a fine grain
Has high-accuracy share reproduction
Has the strength of 541 MPa
The VITA SUPRINITY PC is even designed for minimal wall thickness which means it can be milled with very thin edges all while preventing any chipping.
When dealing with things like posterior and anterior crowns or veneers, don’t settle for anything less than the VITA SUPRINITY PC.
Learn more about the VITA SUPRINITY PC by clicking here.
Never deal with accidental spillage again with Vista Dental Products’ Dripless Syringe
When doing Endo irrigation procedures, protect you and your patients from the risk of bleach stains, damage to skin, eyes and oral mucosa. Costs no more than a standard syringe.
The pre-tipped syringes increase efficiency and lower costs from waste.
The Dripless Syringe comes with several benefits:
Reduced risk of bleach stains
Reduced risk of skin irritation
Reduced risk of damage to the eyes and oral mucosa
The Dripless Syringe comes with 27ga side-vented needles that are tipped with the Appli-Vac Irrigating Tips, all while costing no more than a standard irrigating syringe.
To learn more about Vista Dental Products’ Dripless Syringe, click here.
Help your patients keep periodontal disease at bay with the Perio Restore™ Oral Cleansing Gel.
Fight bacteria in the pocket. Control and reverse early-to-late stages of periodontal disease. Perio Restore provides significant reduction of bacteria
The cleansing gel is a 1.7% hydrogen peroxide formula with mint flavor that helps reduces the effects of the disease when used in conjunction with personalized perio treatment trays between each dental visit.
The Perio Restore™ Oral Cleansing Gel can be used by a variety of patients:
Those who have inconsistent homecare routines
Those suffering from any stage of gum disease
Those with extensive rotations like crowns, bridges or bonding
Those who are high-risk during advanced medical treatments
Click here to learn more about the Perio Restore™ Oral Cleansing Gel
The KaVo PROPHYflexTM 4 air polisher makes daily prophylaxis treatments easier, quicker and more thorough.
The KaVo PROPHYflexTM offers a seemless design that allows for disassembly, cleansing, disinfection, and the sterilization of the device to ensure the best possible infection control for patients.
The KaVo PROPHYflexTM 4 also offers several key benefits:
Highly precise powder jet offers less powder mist
Narrow canal shape offers improved visibility during supragingival cleaning
360° rotation grip sleeve offers access to hard-to-reach spots
Adjustable lengths for the handpiece offer the perfect fit for you
These days it truly seems that less is more, as people everywhere are gravitating toward adapting a minimalist lifestyle. What does that mean exactly? Well, it’s all about living with less, getting rid of excess, and organizing (and appreciating) what you have.
“Does it Spark Joy?” That’s a question organizational guru Marie Kondo asks her clients on the Netflix hit, “Tidying Up With Marie Kondo.” The show features inspiring home makeovers, all fueled by the premise of eliminating items that don’t bring her clients joy and satisfaction. The result? Happy clients who feel lighter and happier after reducing clutter and organizing their spaces.
This philosophy makes perfect sense at work. Since we spend a third of our lives in our 9 to 5 endeavors, organizing the workplace can not only enhance efficiency and enable us to work smarter, it can also make for a better state of mind. And while minimalist living might be a little extreme for some, there are proven benefits toward reducing clutter and creating a tidy space.
Can cluttered workspaces lower a company’s bottom line?
Yes, according to a study by the National Association of Professional Organizers. Researchers found that cluttered workspaces can lead to a company’s financial loss equivalent to 10% of a manager’s salary. It’s essential for your productivity — and your mental health — to keep your workspace clutter-free. And while it may seem overwhelming, the incentive to start organizing is undeniable.
And this is where Herman Miller’s Tu Storage comes in.
Available to dental offices through CenterPoint Design and Benco Dental, Tu Storage is a modernized and personalized take on storage that accommodates the items people actually use. It keeps things for working and living nearby, so people have a more personal connection to their work and the workplace. In that way, Tu is an essential ingredient in tailoring individual workpoints to best support the work people do.
Another study done by the National Association of Professional Organizers showed that being organized will save you 60 minutes a day. Imagine how efficient you would be if you could find all the things that you were looking for, and didn’t get distracted?
Styles that seamlessly fit any décor
Tu is comprehensive in its material offering. Metal, laminate, and veneer finishes pair with metal and wood cases in a range of combinations. This visual versatility allows Tu to take on appearances from highly functional to warmly residential, allowing it to work in nearly any interior. As with all Herman Miller products, Tu has a thoughtfully-considered palette that contributes to enhancing the experience of people working together.
Supporting the work
Tu Storage is an essential element for creating settings that support people’s work activities. It lets individuals easily store and access their belongings, both work tools and personal items, whether they have assigned workpoints or they use unassigned desks on a drop-in basis. And it all comes with a 12-year, 3-shift warranty.
In a blog published by Chron, author Devra Gartenstein says “Keeping your workplace organized isn’t just a matter of finding permanent places for essential items and instructing employees to replace them there. Workplace organization is a state of mind that takes ongoing work and thought.”
Ready to de-clutter your space with Tu Storage from Herman Miller? Learn more about this intuitive way to streamline your office environment and bring joy into the workplace, call 1.800.GOBENCO
Lindsay Pross is one of only 17 event professionals in the United States to earn Planner of the Year recognition from Smart Meetings. As Benco Dental’s Events Department Supervisor, Pross (shown on Smart Meetings magazine cover, top left) oversees internal sales trainings, incentive trips, award shows, customer-facing seminars and trade shows for the nation’s largest independent dental distributor.
Smart Meetings’ annual Planner of the Year Awards recognize event professionals who are leading the way with innovative, transformational programming. They are role models and pioneers in the industry, creating value for their companies and elevating the experience for attendees. Read the complete story: SmartMeetings.com
“We’re grateful to have talented, impactful leaders like Lindsay on our team, and deeply proud to see her efforts recognized alongside fellow professionals at innovative companies like Cisco, Autodesk and Sisense.”
Terry J. Barrett, Chief Marketing Officer at Benco Dental
Pross joined the Benco team in 2014, bringing more than a decade of corporate event planning to her role. Within three years, she was elevated to department head. Pross plans more than 25 events per year for the company, ranging in size from 20 attendees to 900.
About Benco Dental
Benco Dental, headquartered in Northeastern Pennsylvania, is the largest privately-owned dental distributor in the United States, offering a full array of supplies, equipment and services to dentists across the nation. Founded in 1930 by Benjamin Cohen, the company has remained focused on its unique mission to drive dentistry forward through innovative solutions and caring family culture. Within the past 88 years, the company has grown from a single downtown location to a national network that includes five distribution centers, and three design showrooms, one at the company’s Pa. headquarters, one in Southern California, and one in Texas. Benco, which has been named one of Fortune Best Workplaces in Health Care and Biopharma for the past three years, one of the NAFE Top Companies for Executive Women for the second consecutive year, and Pennsylvania’s Best Places to Work® for 12 of the past 14 years, is proud to feature a highly skilled team of more than 400 professionally trained sales representatives and over 300 factory-trained service technicians. For more information, visit benco.com or call 1.800.GO.BENCO.
About Smart Meetings
Smart Meetings is the leading media company and the most trusted resource for meeting professionals. Providing best-in-class service, Smart Meetings publishes cutting-edge meetings content in print and digital magazines, hosts world-class hosted-buyer networking events, provides CEU-accredited webinars and offers myriad digital resources.