The Patient is a CUSTOMER

By LISA PHILP, RDH,  President of Transitions Group North America In today’s fast-paced world of change, competition and customer (patient) sophistication, it is critical to focus on your service, reputation and referrals. It is also critical to know how your patients feel about you, talk about you and express their dissatisfaction. • A dissatisfied customer […]

Stretch for success: When stress is proactive.

By Lori Irvine / Synergistic Team Coach, Transitions Group North America Success involves risk taking. Stepping away from complacency into unknown territory is scary, but it is an essential element for professional growth. “University? My school days are over!,” “A supervisory position? But I’ve never led a team before,” “I’m great at this job, have been for […]

 How do you manage TIME?

By Lisa Philp, RDH, CMC / Transitions North America Time management is defined as a way to find the time for all the things you want and need to get accomplished. It helps you decide which things will get done now and which tasks can wait.  Learning how to manage your time, activities, and commitments is […]

Dentistry: Moms rule your practice health.

By Lisa Philp, RDH, President of Transitions Group North America There is a great power in fully acknowledging the influence that moms have on their family, friends, community and society about brand, products, services and health care. According to the U.S. Dept. of Labor, women make approximately 90% of health care decisions for their families […]

Are You Scheduling Efficiently?

By Lisa Philp, RDH, President of Transitions Group North America Once the dentistry is accepted and there is a signed financial agreement, the scheduling can occur.  One of the biggest challenges we see practices dealing with on a daily basis is how to effectively schedule to maximize the time and efficiency of procedures while decreasing […]