New Benco Dental CRO brings more than 2 decades of expertise in healthcare, sales

Nation’s largest privately-owned dental distributor welcomes Katy Cohen to senior leadership team

A strategic national sales and marketing leader joins the nation’s largest independently-owned dental distributor as its Chief Revenue Officer. Katy Cohen’s expertise in highly scientific and complex industries aligns with her role as a new member of the senior leadership team at Benco Dental.

“It’s a testament to our strong position in the marketplace that we’re able to attract highly skilled and proven leaders like Katy to help fulfill our mission of driving dentistry forward. We’re excited to welcome Katy to our executive team at a time when advances in dental healthcare are occurring faster than ever before and driving new opportunities.”

Chuck Cohen, Managing Director at Benco Dental.

Most recently, Katy Cohen led sales efforts as Vice President with McKesson Corporation, one of the world’s largest medical supply distribution companies, overseeing the Ambulatory Surgery and Community Health sectors. Her extensive sales and coaching experience with other Fortune 500 companies include roles with healthcare logistics authority Owens & Minor, and with a medical device division of Johnson & Johnson. Cohen began her sales journey at SMED international, a modular interior and furniture company after earning a B.S. degree in Marketing from Longwood University, Virginia.

“Benco Dental is front and center with an ambitious mission to lead in disrupting the dental healthcare industry through innovative technologies, game-changing offerings and superior customer care. I’m thrilled to be joining a company with a rich history and proven track record of putting customers first, and I look forward to growing sales by delivering products and services that help dentists compete more effectively in today’s dynamic business environment.”

Katy Cohen, Chief Revenue Officer for Benco

Cohen and her husband Greg are relocating their family, including their two sons Gregory and Edward, from Virginia to Pennsylvania.

Katy Cohen shares a surname with Benco Dental owners, the Cohen family, but is not related.

For more information, visit benco.com or call 1.800.GO.BENCO.

About Benco Dental

Benco’s mission: Drive Dentistry Forward℠ through innovative solutions and our caring family culture. Firsts include CenterPoint design/equipment superstores, OneVisit™ open architecture CAD/CAM, Painless® electronic ordering and automated supply management.

Independent since founded by Ben Cohen in 1930, the company has grown to become the country’s largest family-owned dental distributor. Over 1,400 dedicated associates serve customers at locations coast-to-coast including 400+ sales representatives and 300+ factory-trained service technicians.

Benco is one of Fortune’s Best Workplaces in Health Care and Biopharma for three consecutive years, a NAFE Top Company for Executive Women for two consecutive years, and among Pennsylvania Best Places to Work® for 12 of 14 prior years.

Hygienists: Are you ready for the Rocky Mountains? Dona Schulz and RDH are!

Congratulations to RDH Under One Roof on celebrating a milestone! This summer, July 16-18, an event in Denver will mark two decades of their dedication in offering quality dental hygiene education.

To share the excitement, RDH magazine spotlights 11 Colorado licensed hygienists on its January cover and within its pages. Among them: Dona Schulz, MBA, RDH, the Lead Clinical Coach and Technology Trainer with Benco Dental, the nation’s largest privately owned dental distributor (shown below, first row, third from right).

Photo courtesy RDHmag.com

Dona brings more than three decades of expanded dental practice experience to Benco, where she trains dentists and practice teams on dental CAD/CAM, digital x-ray software and equipment. She is certified in Straumann Dental Wings, 3M True Definition Scan technology and Glidewell TS 150 Mill.

“Dona elevates practices to create interoffice synergy, balance and growth while achieving clinical excellence.”

RDHMag.com

Also spotlighted in the magazine’s January issue:
Kari Brennan, RDH,
Becky Comstedt, BS, RDH,
Susan Cotten, BS, RDH, OMT,
Jennifer Geiselhofer, RDH,
Edie GIbson, MS, RDH,
Lani McBeth, BS,
Diane Osso, MS, RDH,
Cindy Purdy, BS, RDH,
Angie Rhoades, RDH, and
Jackie L. Sanders, MBA, RDH.

“Each of these individuals have a unique path that drove them to their current roles in our profession.”

RDH Chief Editor Jackie Sanders, MBA, RDH

Read the complete coverage: https://digital.rdhmag.com/rdhmag/202001/MobilePagedReplica.action?fbclid=IwAR1EZchubMwFfvDsWjDs0myMHssDW2aRlVIjJK4Wv0Ghhin1LHL8TrxkSMo&pm=1&folio=Cover#pg1

What can you expect in addition to the Rocky Mountain view?

Focused solely on dental hygienists, RDH Under One Roof provides opportunities to earn up to 20 CE credits in general sessions and workshops on topics including: • Cannabis • Anesthesia • Vaping • Periodontics • Special Needs • Oral Cancer • Alzheimer’s • Sleep Apnea and • Pharmacology.

Want to register you or your team?

Learn more about conference packages for the event slated for the Gaylord Rockies Convention Center in Denver.
Find additional details and register here today.

Can high production and excellent customer service go together at the same time?

The answer is…absolutely! Production is the key factor in any business because without it there is no profit or income. At the same time, dental practices are service businesses. And excellent customer service—or as we at Levin Group like to call it “Five-Star” customer service—can be the factor that sets your practice apart and catapults production to another level.

According to the Levin Group Data Center, most practices score themselves much higher on customer service than patients do. Why? They feel that they are always very nice to their patients. And while they are, the kind of customer service that makes a lasting impression—Five-Star customer service—involves much more than being nice.

Five-Star customer service requires a specific program that is followed and continually reinforced. Take the Ritz Carlton for example. They have 21 principles that every employee is taught to follow. They review these principles regularly, almost daily actually, with different employee groups. They are so dedicated to customer service that they empower employees to spend up to $2,000 when necessary to solve a guest problem.

“Of course, dental practices are not hotels. But they are a service business that should have principles of customer service that lay the foundation for the patient experience. When patients have an ultra-positive experience they equate that with excellent clinical care and their trust level goes up. Trust is the key factor in case acceptance and practices with outstanding customer service typically have higher case acceptance and, therefore, production. This is why production and customer service go hand-in-hand.”

Five-Star customer service also leads to increased production through high patient retention and referrals. Patients become so enamored with the service they receive in the practice that they never want to leave and are always motivated to tell other people about their great experiences.

I was recently on an airplane headed out to a seminar when my seatmate realized I was a dentist. She spent the next 20 minutes raving about her dentist and how incredible he is. She had been with him for 35 years and said that she never wants to go to any other dentist for the rest of her life.

So if you’re wondering about how production and customer service fit together it doesn’t get any clearer. Outstanding customer service always leads to outstanding production.

About the blogger

Roger P. Levin, DDS is the CEO and Founder of Levin Group, a leading practice management consulting firm that has worked with over 30,000 practices to increase production. A recognized expert on dental practice management and marketing, he has written 67 books and over 4,000 articles and regularly presents seminars in the U.S. and around the world.

To contact Dr. Levin or to join the 40,000 dental professionals who receive his Practice Production Tip of the Day, visit www.levingroup.com or email rlevin@levingroup.com

Nassau County Dental Society to install officers at January 18 gala

In Woodbury, New York on January 18, 2020, the Nassau County Dental Society will honor two award recipients and install a slate of officers.

The Society announces its 72nd Annual Officers’ Installation Gala and general membership meeting, an event that will be hosted at Crest Hollow Country Club, 8325 Jericho Turnpike, Woodbury, NY 11797. A cocktail reception will begin at 6:30 p.m., followed by dinner and installation of officers from 7:30 to 11:30 p.m.

The 2020 Slate of Officers includes: President – Binod K. Verma, DDS, President-Elect – Howard K. Baylarian, DDS, Vice President – Joseph Brofsky, DMD, Secretary – Stephen Akseizer, DDS, Treasurer – David J. Miller, DDS.

Need additional details?

For more information, contact: 516-227-1112, email office@nassaudental.org or visit http://www.nassaudental.org

Shown are the 2018 officers .

Dental lifestyle mag awards distinction in design in North Carolina, Texas, Ohio, New York and Pennsylvania.

Incisal Edge announces winners of its 2020 competition for dental practice design

Inspirational design can be found around every corner – from the Museum of Modern Art in New York and the Getty Museum in Los Angeles to the historical architecture of the world.

In 2020, a juried panel of experts selected standouts in dental practice design across the U.S. from among nominees in the 2020 Incisal Edge Design Competition. Award-winning designs have been created in Charlotte, North Carolina, San Antonio, Texas, Delaware, Ohio, Brooklyn, New York and Drums, Pennsylvania.

Annually, Incisal Edge, the leading lifestyle magazine for dental professionals, offers an opportunity for national recognition in outstanding office design. The magazine’s team canvasses doctors, architects, designers, and students for nominations across four categories, then turns it all over to the blue-ribbon panel of judges. This year’s competition ran from July through November, 2019.

Incisal Edge dental lifestyle magazine announces its 2020 Design Competition winners:

  • Design of the Future — Artistic Dental Studio, Cosmetic Dentistry, Mingda Liu of Brooklyn, New York
  • Design of the Future, Runner up— Seattle Dentistry, Nina Ciarla of Drums, Pennsylvania.

Honorees will be featured in the print and digital issue of Incisal Edge magazine in spring, 2020.

About the contest

Published by Benco Dental, Incisal Edge celebrates dentists’ achievements both inside the operatory and during their hard-earned downtime. For additional information regarding the magazine, visit: http://www.incisaledgemagazine.com/

The competition’s juried panel from the dental and architectural worlds included: Tristan Hamilton, DDS, M. ARCH.; Joyce Bassett, DDS, FAACD, FAGD, Phyllis Marshall-Rice, LEED AP, EDAC, and Dr. Sabiha Bunek. Dr. Hamilton and Dr. Bunek are previous recipients of Incisal Edge awards for dental practice design.

Benco Dental receives Gold Award as one of the 2019 Best Workplaces in Northeast PA

For the third consecutive year, Benco Dental receives recognition as one of the 2019 Best Places to Work in Northeast Pennsylvania by Times Leader Media Group, a collection of print and digital products that provide coverage of the Scranton/Wilkes-Barre metropolitan area.

The ranking considered input from readers of The Times Leader, a seven-day publication with an audience of more than 133,709, that is the flagship of The Times Leader Media Group. Benco Dental, the nation’s largest privately-owned dental distributor, earned Gold Award status in the competition based on feedback obtained through The Times Leader print publication and website. View all the 2019 winners here.

Benco Dental also was ranked as a Best Place to Work in Northeast Pennsylvania by Times Leader readers in 2017 and 2018.

“We’re especially proud to be honored as one of NEPA’s Best Places to Work because of what it says about our area’s talent pool. We couldn’t have grown from a one-man operation to the nation’s largest independent dental distributor without the hard work of all of talented associates at our Pittston headquarters. We’re grateful our people have chosen to work here, and that they find it rewarding.”

Chuck Cohen, Benco Dental Managing Director

In 2019, Benco Dental associates exceeded a goal of 3,200 hours of volunteerism in the local communities.

“Benco encourages community involvement and volunteerism among associates. It’s an honor that those same communities recognize our team for a third consecutive year with this ranking.”

George Rable, Benco Dental Chief Culture and People Officer

The Times Leader Media Group recognized Benco Dental, among other award-winning companies at a reception on December 9 at Le Manhattan Bistro in Wilkes-Barre, Pennsylvania. Representing Benco Dental at the event were members of the company’s Culture and People team, Joanne Stitzer, Associate Chief Customer Advocate and Michelle Waschek, Executive Administrative Assistant (shown at top).

“You all are here because people do believe you are the best places to work…. People want to work for you,” said Mike Murray, Times Leader Media Group CEO & Publisher at the December 9 award reception.

About Benco Dental

Benco Dental Drives Dentistry Forward℠ through innovative solutions and a caring family culture. Company firsts include CenterPoint design/equipment superstores, OneVisit™ open architecture CAD/CAM, Painless® electronic ordering and automated supply management. Independent since founded by Ben Cohen in 1930, Benco has grown to become the country’s largest family-owned dental distributor.

Over 1,400 dedicated associates serve customers at locations coast-to-coast including 400+ sales representatives and 300+ factory-trained service technicians. Benco is one of Fortune’s Best Workplaces in Health Care and Biopharma for three consecutive years, a NAFE Top Company for Executive Women for two consecutive years, and among Pennsylvania Best Places to Work® for 12 of 14 prior years.

Townie Choice Awards laud 2019 winners in 10 dental categories

Dentaltown, an interactive healthcare community working to connect dentists to peers, dental service providers and manufacturers, invites its readers, fans, followers to weigh in with their opinions.

The message boards at Dentaltown.com, according to their social media profile, feature more than 245,000 members discussing “all things dental (and some things not)” including online CE and monthly polls to show what’s trending in dentistry.

The result of one annual poll: the Townie Choice Awards.

Winners who earned top honors for 2019 in 10 major categories — Office Equipment, Restorative Dentistry, Implantology, Prosthodontics, Endodontics, Cosmetic Dentistry, Radiology, Dental Hygiene & Periodontics, Practice Management, Infection Control — are spotlighted in the December digital and print editions.

Dentaltown features its
Townie Choice Awards in
the December, 2019 issue.

According to Dentaltown.com, earlier this year, their readers voted for favorite products, services and equipment—”the elements that make their lives easier, their practices more productive, and their staff and patients happier.”

Look for the winners in the December issue of Dentaltown Magazine or click here to view voting results.

Where did it all begin?

Howard Farran, DDS, MBA, the founder and owner of Dentaltown.com and Dentaltown magazine, has practiced dentistry at Today’s Dental in the Phoenix metro area for more than 30 years. In the past three years, Incisal Edge magazine ranked him among the 32 most influential people in dentistry. Thomas Giacobbi, DDS, FAGD is Editorial Director at Dentaltown Magazine.

“Before there was Facebook, there was Dentaltown.com
— and in the two decades since he launched dentistry’s first and still-leading social platform, Dr. Farran’s brainchild has expanded into a video library of some 420 continuing-education courses with a half-million viewers, and a Dentaltown app that puts more than 60 oral-health-related podcasts in 65,000 listeners’ ears. A thousand new users join every month.”

Incisal Edge magazine (2019 summer edition)

Dr. Farran has lectured internationally on the business of dentistry since 1990, and in 1999, released “Your 30-Day Dental MBA” series, which is available on YouTube and iTunes. This prolific influencer publishes a monthly “Howard Speaks” column in Dentaltown magazine, and produces a world-renowned podcast series Dentistry Uncensored with Howard Farran, which has released more than 1,000 episodes and has been downloaded more than 5 million times.

For additional information, visit Dentaltown.com

Benco associates experience Christmas kindness in Dunmore, Pennsylvania

WNEP-16 Reporter Elizabeth Worthington and Videographer Mike Cholko paid a surprise visit to Regulatory Compliance Specialist Ashley  Yando  DeFlice and Tax Manager Amy Yando at the Benco Dental home office. Their purpose: to learn more about an outpouring of holiday kindness the sisters experienced in their community. On Thursday, December 12, the news station reported the story.

John Yando, the dad of two Benco associates, Regulatory Compliance Specialist Ashley Yando DeFlice and Tax Manager Amy Yando, has long taken pride in decorating for the holidays at his home in Dunmore, Pennsylvania. Two years ago, John experienced a serious stroke. Though he has made great strides with determination and the support of loving wife Julie and family, John, who turned 73 on Tuesday, no longer is able to continue the tradition of stringing countless yards of colorful garland, wreaths and lights to brighten his neighborhood.   

John Yando, center, the dad of two Benco associates, Regulatory Compliance Specialist Ashley Yando DeFlice (shown) and Tax Manager Amy Yando, has long taken pride in decorating for the holidays at his home in Dunmore, Pennsylvania. Two years ago, John experienced a serious stroke and this season his community lent their support.

When John mentioned to Ashley that he felt disheartened and requested help, his youngest daughter recalled the outpouring of support their family received during her father’s recovery. “People were always asking what they could do to help, so I thought this might be a time to ask,” said Ashley. 

Last week, when Ashley shared a post to the Facebook group “You Know You’re from Dunmore” requesting assistance to decorate her parents’ home, she wasn’t sure what to expect. 

Last week, when Ashley Yando DeFlice shared a post (shown above) to the Facebook group “You Know You’re from Dunmore” requesting assistance to decorate her parents’ home, she wasn’t sure what to expect. 

 “I thought I would get a few people, and in the first hours, I received supportive comments,” she referred to the social media group with 6,062 followers. “Then, we got so much help, we were overwhelmed by the kindness.”  

Ashley said it was not long before she received a call from the Dunmore Police Department who offered assistance from Cadet program of the police and fire departments.  

On Saturday morning, Amy arranged for their mom to be away from home for a few hours and the volunteers began arriving.  Before long nearly 20 members of the community came out, including neighbors, an elementary schoolmate, the Cadets, among others.  

On Saturday, December 7, nearly 20 members of the community came out to help the Yando family decorate in Dunmore, including neighbors, an elementary schoolmate, the Dunmore Borough Police and Fire Department and Cadets, among others.  
John Yando watches from inside his Dunmore home as friends from the community continue his holiday decorating tradition.

“Our mom had been feeling overwhelmed and having trouble getting into the spirit of the season,” said Amy. 

When she arrived home, their mom, Julie was awestruck and delighted.

On Saturday morning, Amy Yando arranged for her mom Julie to be away from home for a few hours and the volunteers began arriving to decorate. Here she arrives on the scene.

“I am extremely proud of my sister for reaching out to the community to help us and even prouder of the individuals who volunteered. I am grateful to be part of the Dunmore community,” said Amy.  

On Saturday, December 7, nearly 20 members of the community came out to help the Yando family decorate in Dunmore, including neighbors, an elementary schoolmate, the Dunmore Borough Police and Fire Department and Cadets, among others.  

 Ashley and Amy offered gratitude to all, especially the Fire and Police departments and neighbors Jim Becchetti and Nicole Archangeli and her two children, Natalia and Gianni. 

-Editorial Intern Sean Mickalitis contributed to this story.

Gain vision, energy for your dental practice with Kay Huff

When it comes to dental practices, Kay Huff’s got vision.

It was over 30 years ago that this one-woman whirlwind began helping teams as a dental practice coach, and since then she’s been channeling that energy as a driving force to help hundreds of practices reach and exceed their professional goals.

Passionate about her work, this Director of Coaching with Benco Dental’s Practice Solution Team brings a strong background in dental business systems, team motivation, leadership, and practice profitability.

Last week at the Greater New York Dental Meeting, Huff was inducted as a Fellow in the International Academy for Dental Facial Esthetics. This honorary service organization is driven by the mission of fostering interdisciplinary relationships and cooperative education in the area of facial esthetics.

Kay Huff was inducted December 2, 2019 as a Fellow in the International Academy for Dental Facial Esthetics.

In the last five years the IADFE opened the Fellowship to consultants by invitation only, and after being nominated by Debra Nash, co-founder of the Nash Institute in Huntersville, North Carolina.

As Director of Coaching with Benco Dental, Huff consults with dental practices and leads educational events across the U.S. In the coming months, she’ll address audiences at a Build Your Future™ design workshop in Costa Mesa California in January, Yankee Dental Congress and Chicago Dental Society’s Midwinter Dental Meeting in February.

Ready to be empowered at your dental practice?

Those heading to Yankee Dental Congress January 30-February 1 at the Boston Convention and Exhibition Center can benefit from Huff’s insight.
On February 2 from 10 a.m. to noon, she will help dentists take the leap to build better systems, but not before creating their parachutes — high-performing dental teams. Register here.

In “Don’t Forget Your Parachute,” attendees will:

  • IDENTIFY opportunities for team members to increase interoffice communication and empower growth through successful team meetings, department meetings, communication board and morning huddles.
  • SUMMARIZE what it takes to have a successful recare system with a healthy hygiene program, Key Performance Indicators (KPIs), a followup system for recare success and the power of words.
  • DESIGN steps to reduce cancellations and no shows by controlling and reviewing downtime.
  • IMPLEMENT systems to fill the scheduling gaps and increase practice profitability.

Want to learn more and attend? Register here.

Interested in finding Practice Solutions for your dental office?

Schedule a session with Kay Huff at 1.800.GO.BENCO.

Watch for details about Huff’s upcoming courses at Chicago Midwinter Dental Meeting: “Piecing Together Your Insurance Puzzle, “ February 21, 2020 from 1-2:30 p.m. and “The Fearless Dental Team,” Friday, February 21, 2020, 10:30 a.m. – 12 p.m.

Register for “Piecing Together Your Insurance Puzzle. “


Utah dentist and family dedicate 10 months to giving back in Guatemala

Dr. Cameron Quayle couldn’t find a nonprofit group whose vision for dental missions aligned with his. So he started one himself.

After completing his first humanitarian mission to Guatemala a decade ago, Dr. Quayle was startled by the deprivation he’d witnessed—and was determined to go back.

“I knew I couldn’t change much of what they lacked, but I could improve their oral health and dental education,” says Dr. Quayle, who practices at Mountain View Pediatric Dentistry, with two locations near Salt Lake City.

Politely rebuffed by a number of nonprofit groups he approached—he wished to undertake longer missions than they could accommodate, he says—he decided to found his own organization, Mason Gives, in 2017. (The name is a nod to Mason the Moose, his practice’s mascot; Mountain View Pediatric’s web address is themoosedentist.com.)

Dr. Cameron Quayle couldn’t find a nonprofit group whose vision for dental missions aligned with his. So he started ONE HIMSELF.
MISSION CONTROL: Dr. Quayle and his family in Guatemala. His wife Mandee, 38, daughters: Kate, 14 and Charly, 11 and sons: Jack, 9 and Cannon, 5 joined him on a 10-month trip.

The Benco Family Foundation was the first outside group to donate; companies including KaVo Kerr, Ultradent and 3M, among others, followed suit, enabling Dr. Quayle to embark on a 10-month trip to Guatemala in 2018-19. He and his fellow travelers were able to comprehensively treat more than 1,000 patients in that time.

Read about the high points and the challenges in his recent interview with Incisal Edge magazine.

What motivated the Quayle family to give back?

The desire to live intentionally guides his family, says Dr. Quayle.

“We wanted to do something different, to share our talents for something more than just higher production and more money.  We wanted to make a difference in the world.  What initially was the scariest thing we have ever done turned out to be the greatest thing we have ever done.”

His advice: 
“Go for it!  If you have a dream or a passion you are putting aside, ask yourself why you aren’t pursuing it.  Pursuing our passions make us come alive.”

Shoutout to 4 who inspire
Dr. Cameron Quayle

  1. Glen Dean, DDS. “He was the dentist who initially invited me to Guatemala to volunteer nearly 10 years ago.  Since then he has mentored me, answered hundreds of my questions and helped by letting us borrow some of his equipment in Guatemala.”
  2. Greg and Lucy Jensen. “They moved to Guatemala from the U.S. nearly eight years ago with their four young boys.  Since then they started Cultiva International, a non-profit that teaches local, indigenous people to grow their own vegetables and improve their nutrtion.” 
  3. Gaby Munoz.  “Gaby is the director of an organization by the name of Faith Seeds. … They work with the extreme poor. These families live on $4 to $5 per day.  She has faced enormous challenges and yet still shows up every day to serve these families.  She is Guatemalan serving her fellow Guatemalans.” 

How can you help?

To help support Dr. Cameron Quayle and Mason Gives through donations or other means, please visit masongives.com.

Dr. Cameron Quayle cares for a dental patient in Guatemala as his children observe.