How is Fresno, California on the road to more Healthy Smiles?

Prior to 2016, Healthy Smiles Mobile Dental Foundation, Fresno, California provided complete dental treatment with their mobile dental van (illustrated above) to some 5,000 underserved children each year.

In 2016, with the “tremendous support from donations,” Tai Hartman, the organization’s Executive Director, said they were able to provide treatment for 7,250 children, and oral hygiene education for over 10,000 children in classrooms in the agricultural heartland of California.


Among their supporters: the Benco Family Foundation and the PRO-SYS® toothbrush Buy One, Give One effort. For every PRO-SYS® adult tapered or antimicrobial toothbrush purchased, the Benco Family Foundation will donate a toothbrush to someone in need, which helping all of us improve access to dental care around the globe.

Find out how you can help support Healthy Smiles in California’s Central Valley, where tooth decay is the number one chronic illness in children. (Five times more prevalent than asthma and seven times more prevalent than allergies!) at:



What to do if you end up the subject of a complaint? Keep calm and carry on.

By B. Casey Crafton, DDS, Esq. and Stephen Kaufman, Esq. 

IMAGINE THAT today’s mail brought a package from your dental board. Inside is a subpoena for a patient’s records; a copy of said patient’s complaint against you; and a request for a written response to the complaint. What to do?

First, no matter how frivolous the complaint seems, take it very seriously and respond promptly. Don’t assume that because it strikes you as obviously baseless that the board will reach that conclusion on its own. (Indeed, if the board fails to hear from you, it may assume the complaint is valid because unopposed; worse, the board will get annoyed at you.) Boards are police, prosecutor, judge and jury all in one, with investigators, subpoena ability and lawyers who’d surely spoil for a fight with a recalcitrant dentist. Don’t trifle with your board

Call your lawyer and insurer, and follow their lead. You went to dental school, after all, not law school, and presumably — one hopes — you have no experience with the intricacies of a board proceeding. Retaining a lawyer isn’t a tacit admission of guilt; it’s a sign that you take the board seriously. An accused dentist, like anyone else accused of something is prone to self-denial and self-bias. A lawyer will not just assess the pluses and minuses of the situation but will know experts who can offer perspective and, if appropriate, help explain your blamelessness to the board.

Next, secure all your records having anything to do with the complaint: paper and electronic clinical files, billing records, schedules, X-rays and models. Save everything and don’t alter any of it. Don’t remove, add or edit a thing. We’ve seen more than one dentist compound his board problem by “fixing” a file — which can look suspiciously like a cover-up. If you believe there are problems that need to be remedied, discuss it with your lawyer.

1. Don’t assume [anything].

2. Don’t trifle with your board.

3. Don’t remove, add or edit a thing.

4. Don’t panic.

Finally, and most important: Don’t panic. Be quiet about the complaint. Loud proclamations of innocence are an understandable reaction to an accusation of professional misconduct, and it’s not uncommon for a dentist to phone board investigators right away to explain why a complaint is nonsense. This is almost always counterproductive. Why? Because, among other things, it’s not easy to explain an event exactly the way it’s recorded in a chart. The board might interpret the inevitable differences as evasions or, worse, lies.

Your ultimate goal is to fully and truthfully explain what happened — and it’s hard to do that via a hasty, visceral response. To paraphrase the timeless adage: Silence is most golden when you wait to gather all the facts before you speak.

STEPHEN KAUFMAN, Esq., is chair of the Health Care Group at the Wright, Constable & Skeen law firm, serving doctors throughout the country. B. CASEY CRAFTON, DDS, Esq., is a practicing dentist and a lawyer. Submit queries to

How does a dental distributor better serve its customers?

Benco Dental works with other innovators who are equally committed to “powering the seamless customer journey.”

For over 30 years, JDA Software Group Inc. has been the leading provider of end-to-end, integrated retail and supply chain planning and execution solutions.


Early this year, Benco Dental will go-live at its largest site (home office in Pittston, Pennsylvania) with JDA Software Group‘s warehouse management solution and continue roll-outs of to four more U.S. distribution centers.  An early adopter, with unique, Life Sciences FDA compliance requirements, Benco Dental selected JDA who shares a similar commitment to customer satisfaction. 

building_shot4.jpg“With the highest levels of customer service at the core of our company culture, we knew it was time to deploy the leading warehouse and labor management solution to support our distribution network,” said Bill Renfer, Director of Distribution Operations for the nation’s largest privately owned dental distributor.

“It was clear: Open Sky Group features a team of experts to deploy the JDA software and provides the right fit to work with Benco Dental,” 

JDA Software Group, Inc. today announced strong customer momentum, closing 2016 with major global customer signings across its key manufacturing, retail, third party logistics (3PL) and wholesale distribution industry segments. JDA begins 2017 well-positioned to deliver new innovations to address the industry transformation currently underway toward an always-on digital supply chain.

“As we enter 2017, we’ve seen incredibly strong customer traction, closing several broad solution footprints with global brands. This, combined with a robust end-to-end supply chain planning and execution portfolio, puts us in a good position to not only advance our leadership in the market, but to continue growing our business,” said Bal Dail, chairman


Bal Dail

and CEO, JDA.

“We’re also continuing to innovate as ‘the digitization of everything’ takes place. By leveraging emerging technologies like Big Data, the Internet of Things and machine learning, we are poised to anticipate the needs of our customers now and in the future.”

Strong Customer Signings Fueled by Shift Toward Supply Chain Digitization

As digitization becomes of paramount importance to companies to keep pace with today’s ever-changing omni-channel environment, retailers, manufacturers, wholesale distribution providers and 3PLs continue to select JDA to enable their supply chain digitization journeys.

Customers that selected or extended their footprint with JDA during the second half of 2016 include:

  • APAC: AEON, Bridgestone China, CitiStores, Inc., Foodstuffs, HomePlus, Lenovo, LG Electronics Co, PepsiCo, Shiseido, Toll Holding, Woolworths, YUM Inc.
  • EMEA: ABB, Al Natura, Booker Wholesale, Borusan Logistik, C&A Europe, CEVA, Delphi Automotive Systems, LLC, Gloria Jeans, HCL Technologies Sweden, Iceland Foods Ltd., Kraft Heinz, Merck, Michelin France, Pets at Home
  • North America: 3M Consumer Products, Aldi Inc., Avis Budget Group, Anheuser-Busch Companies, LLC, Becton, Dickinson and Company, Benco Dental, Best Buy, Cabela’s Inc., Cardinal Health, Inc., Century 21 Real Estate LLC, Clean Harbors Environmental Services, Costco Wholesale Corporation, Coty Inc., Dollar General Corporation, The Hershey Company, Interstate Warehouse, J.Jill, L.L. Bean, Inc., Liquor Control Board of Ontario, Loblaws Inc., Mars Information Services, Inc., Mattel Inc., Merck & Co. Inc., Novelis Inc., Nidec Corp., Owens & Minor-Movianto – Owens & Minor’s European division, PepsiCo Inc., Perry Ellis International, PetSmart, Pinnacle Foods Inc., PVH Corp., Rona Inc., Smart & Final, Soft Surroundings, Snap-On Inc., Southern Glazer’s Wine and Spirits, Stanley Black & Decker, Inc., Subaru of America, SuperValu, Inc., The HAVI Group, LP, The Procter & Gamble Company, The TJX Companies, Inc., Toys ‘R Us, Inc., US Foods, Inc., Walgreen Company, Inc., Volvo IT North America, Wayfair, LLC.
  • Latin America: Coca-Cola FEMSA Mexico, Super San Francisco de Asís, El Rosado

In addition, 83 customers went live with their JDA deployments globally during the second half of 2016.

Do you want to discover the hidden leader within you (this Saturday)?

If you’re a woman in dentistry, Mina Paul DMD can offer the pathways and options open to pursue leadership positions.

On January 28, Dr. Paul will address attendees at the Yankee Dental Congress Women’s Summscreenshot-2017-01-26-11-10-46it, Boston Convention and Exhibition Center, regarding:

  • unique challenges that women face while balancing all aspects of their lives
  • ƒƒthe importance of mentoring in leadership development
  • identifying the passion and leadership qualities within yourself.

Four hours of CE credits will accompany this daylong event, which includes a luncheon supported by a Lucy Hobbs Project grant, followed by a session on the topic Women Transforming the Profession: How to Help Us Succeed.
Featured speakers: Judith Fisch, DDS, First District Trustee of the ADA, Kathleen O’Loughlin, DMD, Executive Director and Chief Operating Officer of the ADA; Carol Summerhays, DDS, Immediate past president of the ADA; and Irene Marron-Tarrazzi, DDS, First Vice President of the ADA.

Register today:


Saturday’s Women’s Summit at Yankee Dental Congress will feature discussion on the topic of Women Transforming the Profession. Speakers include: Judith Fisch, DDS, First District Trustee of the ADA, Kathleen O’Loughlin, DMD, Executive Director and Chief Operating Officer of the ADA; Carol Summerhays, DDS, Immediate past president of the ADA; and Irene Marron-Tarrazzi, DDS, First Vice President of the ADA

Meet some of the newest clientele for one Texas dental assistant.


When Christy Kroboth worked as a dental assistant in south Texas, she still carved out time outside of the office for side pursuits.

As a lifelong animal lover she found herself drawn to looking out for the little ones – stray dogs, turtles, cats. Her dedication of time to her efforts grew in proportion to the size of the animals in harm’s way: alligators.

According to an interview with BBC News, where Kroboth  lives, alligators take up residence in the man-made ponds of master-plan communities. They’re not necessarily welcomed guests, and Kroboth decided to help “change people’s mindset” by becoming an alligator catcher.

“I registered to be an alligator hunter with Texas Parks and Wildlife and we had to go through a whole training course. I was the only girl in the class, and also the youngest….

I’d never even touched an alligator before and for a split second I thought, ‘I can’t do this.’ …I ran out to the pond, got the alligator, taped him up and ended up passing the test. It was one of the happiest moments of my life and that adrenaline rush lasted the whole day.”
Read Kroboth’s full story at and hear more about her adventures. She told BBC NEWS:

“When I first got my license I was only doing this as a hobby, I’d go to work as a dental assistant and catch my alligators on the side. But I got well-known for taking the alligators alive, and I’m now doing this as my full time job.”