Plenty of dental visits in one day = hurray!

Most kids aren’t necessarily lining up for a visit to their dental office.

One trio of youngsters gladly happened by a few in the course of one day.

In Sewell, New Jersey, at Washington Township Dental Associates, Izabella, Noah and Eliana Hogan spent some quality time with Dr. Robert Bernstein, DMD, (shown) and the rest of the staff at South Jersey practice.

Take Our Daughters and Sons To Work Day, hosted across the country on April 28 enlisted “Sparking Aha Moments” as its theme. In the case of Friendly Benco Rep Matt Hogan’s three children, those Aha moments took place everywhere from the business desks to


Izabella, Noah and Eliana Hogan visit Washington Township Dental Associates.

the futuristic-looking imaging areas at the dental practices Matt visited as part of his daily customer care outreach.


On Thursday, Dr. Robert Bernstein, DMD, and the team welcomed the three children of Matt Hogan, a Territory Rep from the nation’s largest privately owned dental distributor, for an impromptu celebration of the national event, giant toothbrush included.

The Hogan children visited several dental practices throughout the day, including Holdbrook Pediatric Dental.

According to, the national program goes beyond the average practice of “shadowing” an adult. Designed to be more of a career day it not only shows girls and boys what a parent or mentor in their lives does during the work day, but also enlightens them on the value of their education.


Eliana Hogan, center,  with Haley and Kelly at the business desk of Holdbrook Pediatric Dental.


“The opportunity helps them discover the power and possibilities associated with a balanced work and family life, provides them an opportunity to share how they envision the future, and allows them to begin steps toward their end goals in a hands-on and interactive environment is key to their achieving success.”

The event was also celebrated officially at the Benco Dental home office in Pittston, Pa., where associates were invited to bring children, ages 13 to 18 to learn about the different departments at Benco and skills and education needed to begin a career there.

16_Bring kid work day

Shown are teenage children of Benco Dental associates at the dental distributor’s home office in Pittston, Pa. for Bring Your Child to Work Day.


Free Dentistry Day assists 100 in Fort Wayne, Indiana

North Pointe Dental Care in Fort Wayne, Indiana, recently hosted a Free Dentistry Day.
According to the staff, led by Angela M. Coleman, DDS and Andrew Orman, DDS,
they treated more than 100 people, most of whom had never received dental care before in their lives.North Pointe DC Light

Over $31,000 worth of services were performed at no charge on that day.

“The people have been wonderful. They’re just so thankful, and it touches our hearts more than anything. It’s really nice,” Dr. Coleman told

“One third of Americans are living without dental insurance, and due to economic downfalls, have a tough time getting to the dentist. So this helps tremendously.”

The doctors and staff recently shared photos of the successful day, thanking Benco Dental, among other sponsors for their support.


STOP the cancellations while you sleep.

By Lisa Philp, RDH, President of Transitions Group North America


Lisa Philp, RDH, President of Transitions Group North America

One the quickest and easiest way to begin supporting your cancellation policy is to STOP accepting appointment changes and cancellations to be left with your service or on your voice message service.

Many patients will leave a message after practice hours to avoid facing the music of their last minute choice and having to explain to a person who may be able to influence them to honor their reservation.

Make it clear to your patients via a gentle request, firm requirement or mandatory demand (the words you choose are often geographically based) that if they are calling to change their reserved appointment they must call back during regular practice hours to speak to someone directly.

Replace your message with something like the following:

“You have reached Dr. Smiley’s dental office. Our office is presently closed. Our regular working hours are Monday through Thursday from 8:30 to 5:00. If you need to speak with us regarding your reserved dental appointment, please call during our regular working hours. We ask that you do not leave a message regarding appointment changes. However, if you are calling to confirm an upcoming appointment, you may leave the message now and if you are calling regarding a dental emergency you may reach Dr. Smiley at 413-231-5467. Thank you.”

This will avoid the days of leaving with a full schedule and waking up to a machine of cancellations that deflate morale and cause someone 1-3 hours of effort to fill the void, depending on systems.

One more less night caller.. one more WIN.
Lisa Philp is President of Transitions Consulting Group, a full-service coaching company for dentistry. She can be reached at or

Are you a dentist who writes prescriptions for seniors?

By Lynn Douglas Mouden, DDS, MPH; Chief Dental Officer, Centers for Medicare & Medicaid Services

Guest Blogger_Lynn Douglas Mouden

Lynn Douglas Mouden, DDS, MPH; Chief Dental Officer, Centers for Medicare & Medicaid Services

Part D drug prescribers are required to be enrolled in (or validly opted out of) Medicare for their prescriptions to continue to be covered by Medicare Part D.

Dentists aren’t exempt from the requirement.

Even though Medicare isn’t a dental plan, some dentists can and do bill some services to Medicare or they prescribe drugs for their Medicare patients who are enrolled in a Medicare prescription drug plan (Part D).

So if you’re a dentist who ever prescribes drugs for patients age 65 or older, such as antibiotics or analgesics, it’s a good idea to enroll now in Medicare as a prescriber, because most of your patients age 65 or older will have Medicare Part D prescription drug coverage. Even a few of your patients under age 65 may have Medicare Part D coverage under certain circumstances.

It’s free, quick and easy to enroll as a Medicare provider—you don’t need to pay a business to do it for you. Visit our website and video to walk you through what you need to do on the Medicare Provider Enrollment, Chain, and Ownership System (PECOS) website located at

It should take you less than 30 minutes to enroll via PECOS. Your application will generally take 45 days to process after you have submitted it. Processing involves verifying your credentials-this helps protect your patients and you.

Not sure if you should enroll? If you don’t, in the future your patients may get a letter stating that you’re not eligible to prescribe Part D covered drugs, which may persuade them to seek out dentists who meet Medicare requirements to prescribe Part D covered drugs. By enrolling, you’re reassuring your patients that any Part D-covered prescriptions you write will be covered by Medicare just like prescriptions they get from their physicians.

Considering opting out of Medicare (instead of enrolling) to fulfill the requirement? Make sure this is the right choice for you before doing so. Opting out can also have an impact on other services you bill.

Want more information on enrolling or opting out? Visit our Medicare Part D prescriber enrollment website at or contact your local Medicare Administrative Contractor (MAC) at to start enrolling now.

‘Freedom, flexibility, power’ for women in dentistry: 3 reasons to celebrate with The Lucy Hobbs Project

In the words of Libby Gill, the The Lucy Hobbs Project™ 4th Annual Celebration is “shaking things up.”

As keynote speaker for the event that will honor exemplary women in the dental community June 2 and 3 in Dallas, Texas, Libby Gill (shown) shares this message.

“What the Lucy Hobbs Celebration event does is tell women that we’re shaking things up. Women united like this have a strong voice,” said Gill, a renowned speaker who inspires established and emerging leaders to increase passion in their organizations.

“Women in dentistry are healers, and they increasingly have the opportunity to go into business for themselves. There can be a lot of fear about that, but it comes with so much more freedom, flexibility and power.”

After nearly 20 years in senior communications roles at media giants Universal, Sony and Turner Broadcasting, Gill is now CEO of executive coaching and consulting firm Libby Gill & Company. Her proven “Clarify, Simplify & Execute” process inspires people to maximize their “Leadership DNA.”

“If you look at the women who have made it to the top of corporate America, it’s not an easy row to hoe. But the Lucy Hobbs Project gives, young women especially, a real sense that there’s hope for them as they enter the workforce,” Gill added.

The celebration will begin Thursday evening, June 2 at the Dallas Arboretum and Botanical Gardens, 8525 Garland Road, Dallas, Texas 75218 and continue Friday, June 3 at the Hyatt Regency, 300 Reunion Boulevard, Dallas, Texas 75207. Events are free to attend, but registration is required, at:

Benco_LucyHobbsWinners2016With a network of more than 9,000 members, The Lucy Hobbs Project’s commission to select six honorees each year for the distinction of Exemplary Women in the Dental Community is no easy undertaking. This year, celebration attendees will be awestruck by winners in the following categories: Clinical Expertise, Industry Icon, Mentor, Woman-to-Watch, Innovator, and Humanitarian. Among this year’s recipients are six pioneers for change, whose unwavering professional dedication merits accolades: Joyce Bassett, FAACD, FAGD, Arizona, Col. Theresa S. Gonzales, Ret., DMD, MS, MSS, South Carolina, Susan Maples, DDS, Michigan, Kadambari ‘Kady’ Rawal, BDS, CAGS, Massachusetts, Pamela Schmidt, DDS, NMD, IBDM, Illinois, and Mary Teddy Wray, DDS, Maryland

Throughout the two days, attendees will be hosted to events at the Dallas Arboretum and Botanical Gardens, including a Continuing Education opportunity, courtesy of Benco Dental and event sponsors: Crest, Oral-B, Engle Dental Systems, KaVo Kerr Group, Centrix, Hu-Friedy, Medicom and Sunstar.  

Continuing Education credits will be awarded, at no cost to attendees, via a presentation, “The Proper Care and Feeding of Your Attitude,” led by Robb Zbierski, a personal development instructor notorious for bringing fun to the forefront while also encouraging people to embrace their passion and energy to get the job done.

“What Lucy Hobbs went through, I think, was she just chose not to participate in the

LucyHobbsProject_Robb Zbierski

Continuing Education credits will be awarded, at no cost to attendees, via a presentation, “The Proper Care and Feeding of Your Attitude,” led by Robb Zbierski, a personal development instructor.

existing mindset and skepticism. There’s a lot of value in being mindful of the fact that the brain’s natural tendency is to look at the negative and get sucked in. Choosing not to participate in that is a big deal,” said Zbierski.

Talk about embracing her passion – the project’s namesake Lucy Hobbs, who when denied access to education based on her gender, persevered to learn dentistry through apprenticeship, and eventually graduated from the Ohio College of Dental Surgery.

Powered by Benco Dental, The Lucy Hobbs Project is a national, long-term program based on three pillars – networking, innovating and giving back.  This project aims to bring women together from all facets of the dental industry – dentists, dental assistants, hygienists, receptionists, sales representatives and others. Free to join, the group offers networking opportunities, education programs and charitable events.

Each year The Lucy Hobbs Project collaborates with a national partner to give back, and for 2016, will help the National Head Start Association (NHSA) provide healthy snacks to children in need. The Give Back portion of The Lucy Hobbs Project 4th Annual Celebration will benefit Head Start of Greater Dallas. In lieu of a fee for this event, attendees are asked to donate non-perishable, healthy snacks.

Committed to the belief that every child, regardless of circumstances at birth, has the ability to succeed in life, the NHSA provides opportunities that lead to healthier, empowered children and families, and stronger, more vibrant communities. For more information about the NHSA or Head Start of Greater Dallas, visit their websites at:  and

To register for The Lucy Hobbs Project 4th Annual Celebration, visit:

To access details regarding these events or to sign up for The Lucy Hobbs Project®, visit:


The Lucy Hobbs Project™ 4th Annual Celebration will begin Thursday evening, June 2 at the Dallas Arboretum and Botanical Gardens, shown.