Are you listening?

puppy not listening

by Lisa Philp, RDH, President of Transitions Group North America

“Listening is not two people taking turns talking”- Zig Ziglar

Listening is a crucial aspect of our communication for case acceptance. It is the ability to passively listen and receive our patient’s message without judgment, acknowledging their statements, answering what was asked and confirming the accuracy of what they have said with feedback statements.

Show empathy and understanding of another person’s opinion; being quiet and letting the patient speak, without interruption, can lead us to their preferred future and they will trust that we have taken the time to hear them before we tell them about what they need, should have or must do.

In our listening, we want to discover what pain they want to avoid and how we can help them avoid it and what pleasure they want to obtain and how we can help them get it.

Use door openers to encourage patients to keep talking so you can learn more about them. Door openers are also called “double click” questions. Some examples: “go on”, and, “then what?”

Silence is key to allowing someone else to feel heard. Do not interrupt their train of thought and sharing. Active listening involves being attentive to the speaker. Listening, to not only their words, but also their emotional language and hidden messages.

The greatest gift we can offer is our attentiveness. If we want our patients to understand what we have to offer, they must feel that we understand them first. Some examples of active listening are: sounds like…., you feel….., what I heard was….

Event to celebrate women in dentistry

LucyHobbsEducator_CrystalWashington

CAPTION: One guest speaker, shown, will be Crystal Washington, hired by companies including Google, Microsoft and GE,companies in the USA, Africa and Europe when they want their teams to take action online! Known for her ability to take complex Web and social media topics and make them easy to understand and accessible for everyday people and small business owners, Washington,  Crystal educates consumers on the practical applications of social media networks like Facebook, Twitter, LinkedIn and YouTube.

The 2nd Annual Lucy Hobbs Project Celebration will begin June 6 at the OMNI hotel in Orlando, Florida.

More than 160 attendees will be part of the  event, named for the woman who, in 1866, became the first American female to earn a degree in dentistry. Powered by Benco Dental  will recognize and award industry professionals whose achievements mirror those established by Lucy Hobbs. The Lucy Hobbs Project is a national, long-term program based on three pillars – networking, innovating and giving back.  Named after Hobbs, this project aims to bring women together from all facets of the dental industry – dentists, dental assistants, hygienists, receptionists, sales representatives and others. The project is free to join and offers networking opportunities, education programs and charitable events.

Among this year’s Lucy Hobbs Award recipients are six unique women, industry stalwarts, whose unwavering professional dedication merits recognition:

  • Karen Gear, DDS, a former clinical professor at Harlem Hospital Center, leads her practice and those she mentors using her clinical expertise in the areas of endodontics and general dentistry in Vineyard, Mass.
  • Mary Hartigan, DDS, who much like Lucy Hobbs, was told she would never practice dentistry. Ignoring that advice, she sets the bar high as a general dentist, periodontist, dental educator and philanthropist in Jacksonville, Florida.
  • Maria Maranga, DDS, a practicing endodontist in Aquebogue, NY, not only shares her passion for dentistry with the next generation of practitioners at Stony Brook University School of Dental Medicine, but also with her peers, as a presenter at dental meetings across the country.
  • Terryl A. Propper, DDS, MS, a senior partner of a seven-doctor, two-location endodontic practice in Brentwood, Tenn., was the first female to join its ranks 24 years ago. She dedicates herself to advancing the role of women in the industry.
  • Katti Webb Simpson, IPDH, who persevered to establish an Independent Hygiene practice in Dover-Foxcroft, Maine, illustrates the future at work. Her pioneer spirit paves the way for others in her area of specialty.
  • Kaaren G. Vargas, DDS, PhD., a pediatric dentist in North Liberty, Iowa, serves as an example of fortitude to her young patients. After discovering her international degree stood in the way of opening a practice, she continued her studies and today leads the charge in humanitarian efforts.

These six pioneers for change and three others, to be announced at the Lucy Hobbs Project Annual Celebration June 6, help lead the charge for women in dentistry and embody the project goals.

To learn more and sign up for The Lucy Hobbs Project, visit The Lucy Hobbs Project website at: www.thelucyhobbsproject.com

 

Benco Dental introduces pain-free dentistry at Rhode Island MOM event

Dr. Jeffrey Dodge, a volunteer with the Rhode Island Mission of Mercy meets with Benco Dental Territory Representative in preparation for the use of Onset®, a dental innovation, at the May 31-June 1 free dental clinic to be hosted at The Community College of Rhode Island, Flanagan Campus in Lincoln, R.I.

CAPTION: Dr. Jeffrey Dodge, a volunteer with the Rhode Island Mission of Mercy meets with Benco Dental Territory Representative in preparation for the use of Onset®, a dental innovation, at the May 31-June 1 free dental clinic to be hosted at The Community College of Rhode Island, Flanagan Campus in Lincoln, R.I.

More than 1,000 people, including children and adults, will fill the 25 dental chairs this weekend as patients at the Rhode Island Mission of Mercy Free Dental Clinic, when The Community College of Rhode Island, Flanagan Campus in Lincoln, R.I., will be converted into a large-scale dental clinic. Between May 31 and June 1, the event aims to provide $550,000 in donated services to those uninsured, underinsured or unable to afford dental care.

OnPharma

Onset®, a buffering agent, works by hastening analgesia and reducing injection pain. It numbs within 35 seconds for some patients, and 90 seconds or less for most others by adjusting Lidocaine with a Sodium Bicarbonate solution to raise the pH of the anesthetic.

Benco Dental, the largest privately-owned dental company in the United States, will enable the 80 dentists volunteering at the event to treat more patients and help create a pain-free experience with their donation of an innovative dental product: Onset®.

“I’m planning to introduce a pilot program to help my local Mission of Mercy event treat more people in need by providing faster, more pain-free dental anesthesia,” says Benco Dental Territory Representative Craig McMahon who met with Dr. Jeffrey Dodge, an organizer and volunteer with the Rhode Island Mission of Mercy. Dr. Dodge practices in Woonsocket, R.I.

McMahon, a North Smithfield resident, refers to Benco Dental’s donation of 200 units of Onset®, a buffering agent which works by hastening analgesia and reducing injection pain. It numbs within 35 seconds for some patients, and 90 seconds or less for most others by adjusting Lidocaine with a Sodium Bicarbonate solution to raise the pH of the anesthetic. Continue reading

(Cue orchestra) Start spreadin’ the… prophy paste.

Drs. Katherine and Nathaniel Behrents at the 2013 40 Under 40 photo shoot on location at Alison Eighteen, NYC. (Photography Jeff Fried/Style Director Joseph DeAcetis)

In the Village at 13th Street Repertory Company, 97-year-old Artistic Director Edith O’Hara has seen the stage graced by the longest running play in New York City. This week she opens the historic venue’s doors — where performers Bette Midler and Chazz Palminteri got their start — to 40 of America’s dentists who have arrived.

Incisal Edge, the leading lifestyle magazine for dental professionals nationwide, will host a two-day event to create a photography portfolio in preparation of its fourth annual “40 Under 40” edition, featuring the top young dentists in America.

Published by Benco Dental, Incisal Edge, the leading lifestyle magazine for dental professionals nationwide celebrates dentists’ achievements both inside the operatory and during their hard-earned downtime.  On the cover of 2013’s 40 Under 40 edition is Dr. Josh Davis. (Photography Jeff Fried/Style Director Joseph DeAcetis)

Published by Benco Dental, Incisal Edge, the leading lifestyle magazine for dental professionals nationwide celebrates dentists’ achievements both inside the operatory and during their hard-earned downtime. On the cover of 2013’s 40 Under 40 edition is Dr. Josh Davis. (Photography Jeff Fried/Style Director Joseph DeAcetis)

Published by Benco Dental, Incisal Edge celebrates dentists’ achievements both inside the operatory and during their hard-earned downtime — and nothing better exemplifies this than the 40 Under 40, a series of informative profiles of the finest young practitioners in our industry today. Whether they’re renowned for their medical innovations, their volunteer work and philanthropy or simply their commitment to outstanding patient care, these 40 stalwarts — nominated by industry experts from around the country and vetted by an independent panel — represent the best of dentistry today, and the promise of even better dentistry tomorrow.

Given modern dentistry’s focus on how patients look, Incisal Edge decided to offer equal consideration to the profession’s best young practitioners. On May 29 and 30, the honorees will put their chairside techniques on hold and prepare to be preened on location by magazine staff and celebrated photographer Jeff Fried and style director Joseph DeAcetis.

Among this year’s Incisal Edge 40 Under 40 recipients are 16 women and 34 men from 22 states:

Dr. Wilson Aguilar-Garcia, Springfield, Va.; Dr. Brent Amaya, Midwest City, Okla.; Dr. Bill Argersinger, Durham, N.C.; Dr. Jason Auerbach,  River Edge, N.J.; Dr. Michael Balthaser, Wyomissing, Pa.; Dr. Bella Batsevitsky, Waltham, Mass.;  Dr. Bryan Beagan, Cranston, R.I.; Dr. Rebecca Bockow Kenmore, Seattle, Wash.; Dr. Bradley Broughton, Batesville, Ind.; Dr. Sean Bullard, Oakland, Calif.; Dr. Maryanne Butler, Parker,  Colo.; Dr. Devon Conklin, Millersville, Md.; Dr. Rebecca Cornille, Vista, Calif.; Dr. Angela Cotey,  Mount Horeb, Wisc.; Dr. Nicole Dahlkemper, Mount Pleasant, S.C.; Dr. Michael Davey, Plattsburgh, N.Y.; Dr. Joseph Dehmer, San Diego, Calif.; Dr. Elizabeth Jones, Waltham, Mass.; Dr. Gregg Fink, Newark, Del.; Dr. Todd Fleischman, Philadelphia, Pa.; Dr. Andre Gillespie, Aurora, Colo.; Dr. Brendan Gouin, Charlestown, R.I.; Dr. Clay Grubbs, Clinton, Miss.; Dr. Marlon Henderson, Shreveport, La.; Dr. Benjamin Hulse, Salem, Utah; Dr. Madalina Iorgulescu, Morristown, N.J.; Dr. Arthur Johnson, Oklahoma, Okla.; Dr. Anthony, Le, Santa Rosa Beach, Fla. ; Dr. Gina Marcus, Coral Gables, Fla. ; Dr. Thomas McCue, Philadelphia, N.Y.; Dr. Nathalie, McOmber, Howell, N.J.; Dr. Diana Nguyen, San Diego, Calif. ; Dr. John Papadopoulos, Brighton, Mich.; Dr. Minerva Patel, White Plains, N.Y.; Dr. Nelly Silva, Collegeville, Pa.; Dr. Athena Storey, Oro Valley, Ariz.; Dr. Demetrios Syrpes, Centennial, Colo.; Dr. Steve Truong; Oklahoma City, Okla.; Dr. Courtney Villari, River Forest,  Ill.; and Dr. Charles Ward, Millersville, Md.

View a video from the 2013 photo shoot in NYC: https://www.youtube.com/watch?v=QJC1yVyNhj0&list=PLBAE84BA385F0FD1B

To learn more about Incisal Edge, visit: http://www.benco.com/incisaledge/

 

Laboratory celebrates 35 years, new location

Albensi

CAPTION: Laura Albensi, shown, is featured in the summer edition of  dental lifestyle magazine Incisal Edge.

“Four years in the making and celebrating 35 years within the dental laboratory industry, Don and Laura Albensi knew that half of the 60,000 sq. foot building – once a gymnasium- would be an ideal location for the reinvention and facelift of their unique, full-service, digital dental laboratory,” according to a report at dentaltown.com

Laura Albensi is also featured in the summer edition of  dental lifestyle magazine Incisal Edge. The article highlights her entrepreneurial prowess in the dental industry in relation to the business she and her husband own – Albensi Laboratories.

Their dental company employs 92 in Irwin, Pennsylvania, where they  focus on milling and 3D printing.

Read about Laura’s contributions at: http://viewer.zmags.com/publication/636592a9#/636592a9/56